What are the responsibilities and job description for the Store Manager position at Marshall Retail Group?
The Starbucks Store Manager is the on-site leader responsible for all daily operations, financial performance, staffing, training, and brand compliance for the Starbucks airport café at IAD. This role oversees a large front-of-house team, drives throughput during peak travel windows, ensures adherence to Starbucks routines, and represents WHSmith to airport authorities, TSA, Starbucks partners, and terminal stakeholders.
This is a hands-on leadership role ideal for a high-volume operator who thrives in fast-paced, regulated, and customer-centric environments.
Location: Dulles International Airport (IAD) - DULLES, VA 20166
Salary: $80,000-90,000 DOE
Schedule: Weekend availability required
Key Responsibilities:
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Lead all day-to-day store operations, ensuring consistent execution of Starbucks routines, beverage quality, cleanliness, and Licensee Success System (LSS) standards.
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Serve as the primary on-site liaison with airport authorities, TSA, Starbucks representatives, vendors, contractors, and WHSmith leadership, ensuring full regulatory and lease compliance.
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Lead, coach, and develop a team of 35–40 partners across multiple shifts, driving accountability, engagement, performance management, and leadership succession.
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Own full P&L responsibility, managing labor, inventory, cost controls, shrink, and forecasting in alignment with seasonal and daily airport traffic patterns.
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Leverage real-time operational data and KPIs (sales, productivity, ticket times, throughput, labor allocation) to optimize performance and customer flow.
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Deliver an elevated customer experience by upholding Starbucks brand standards, resolving escalations, and modeling service excellence.
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Ensure compliance with all safety, food handling, TSA, and airport security requirements through audits, training, documentation, and risk-management practices.
Salary : $80 - $90