PCH Vanshow- Parttime Associate - Dining- Front Floor

This  is the new business site hiring, all the new hires will have pre-opening trainings at our central kitchen and Gardena store before the dinning business start.

Responsibilities

• Ensuring the store is neat, clean, and presentable is all employees’ responsibility in our company.
• Provide proper customer service as company’s expectation which defined in .
• Fulfill the task list and follow the schedule requirement timely and accurately all the time.
• Welcome guests with a warm and friendly demeanor.
• Communicate any specials or promotions.
• Explain menu items, ingredients, and preparation methods to guests. Ask about food allergies.
• Take accurate food and beverage orders from guests and enter them into the POS system.
• Make drinker orders.
• Make recommendations based on guests' preferences and dietary restrictions.
• Answer any questions regarding the menu, including allergies or special requests.
• Coordinate with the kitchen staff to ensure all of the table’s orders are prepared and delivered on time and together.
• Check on guests during their meals to ensure satisfaction and address requests/concerns.
• Refill drinks, clear plates, and reset tables to maintain a clean and organized dining area.
• Provide attentive and personalized service, anticipating guests' needs.
• Handle guest complaints or concerns professionally and bring issues to management when necessary.
• Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service.
• Present bills to guests and handle payment transactions accurately and quickly.
• Communicate effectively with team members to facilitate a positive working environment.
• Assist colleagues during busy periods or when needed.
• Participate in pre-shift meetings and training sessions as required.
• Other signed tasks.