What are the responsibilities and job description for the Unit Secretary position at Mary Greeley Medical Center?
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Position Summary
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Under general supervision, performs pre-registration and registration activities to support the financial stability of the organization and functions as a float to other departments to support a patient centered care organization.
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Position Responsibilities
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Unit Specific Position Responsibilities-
Acts as a patient liaison upon arrival to the department and notifies appropriate personnel of patient's arrival.
- Arrives patients in the electronic health record and ensuring accuracy of information.
- Assists patients, family, and visitors with various needs, utilizing specific communication tools to enhance customer service, and transports throughout the hospital facility.
- Completes registrations by verifying and updating all patient information to ensure accurate information for hospital records and timely reimbursement.
- Explains and obtains all required patient signatures on applicable forms.
- Offers copies of documents and regulatory material to all patients and scans appropriate documents to the electronic health record.
- Verifies insurance eligibility and benefits through e-verification, insurance websites, and/or by phone and confirms worker's compensation cases with employers and secures applicable billing information.
- Schedules, cancels, and reschedules patients for appointments.
- Ability to multi-task and work efficiently to maintain high volume of phone calls.
- Documents actions and interactions in the medical record as appropriate to maintain thorough record of events and information.
- Exercises judgment in sensitive situations and to maintain a high level of confidentiality.
- Functions independently within a team setting and displays responsiveness and flexibility to adapt to changes in work environment and modify approaches or methods to best fit the situation.
- Participates in staffing meetings, staff development, and training of new staff.
- Performs other duties and responsibilities as assigned.
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Qualifications, Knowledge & Experience
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Required Qualifications (Including any licensure, certification, education):
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None Specified.
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Organizational Requirements:
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Maintain stroke education per regulatory requirements.
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Preferred Qualifications:
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Associates degree in healthcare related area of study
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1 year Admitting/Registration or equivalent healthcare experience
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NAHAM Certified Healthcare Access Associate
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Required Knowledge, Skills & Experience:
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Knowledge of Microsoft related programs such as Word, Excel, Outlook, and Teams o Excellent customer service skills o Analyze and interpret information to make decisions within scope of job functions with minimal supervision.
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Excellent written, verbal, and interpersonal communication skills.
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Ability to multitask and maintain strong attention to detail.
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Professional demeanor with strong administrative skills
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Preferred Knowledge, Skills & Experience:
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Understanding and knowledge of medical terminology
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General knowledge of third-party payers
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System experience - Epic, OnBase, Elavon
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Knowledge of multi-line switchboard
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