What are the responsibilities and job description for the Member Service Representative position at Mass Bay Credit Union?
Primary Function:
Under the supervision of the Supervisor and the Department Manager, provides a consistently high level of quality service to members and provides accuracy in transactions. Performs a variety of teller and member-service related functions in conformance with established policies and procedures. Handles cash transactions, share deposits/withdrawals, opens and closes accounts, addresses member inquiries, takes loan payments, etc. Handles all member transactions with complete discretion and confidentiality.
Essential Duties and Responsibilities:
1. Greets and welcomes members and visitors to the Credit Union in a courteous, professional, and timely manner; and provides prompt, accurate, and efficient member transactions. Handles all transactions for members with discretion and confidentiality
2. Provides direction and assistance to members; assists members with statement inquiries and researches and resolves statement errors.
3. Responds to members' requests, problems, and/or questions and resolves routine issues.
4. Opens new accounts and provides members with share, loan, and account information. Updates member information and member files.
5. Organizes and sets up work station for daily activity, i.e., obtains necessary forms, brochures, and supplies for individual work station, orders cash as needed.
6. Processes a variety of savings and related transactions, i.e. receiving deposits, withdrawals, loan payments, mortgage payments, etc.
7. Provides members with share and loan rates, account balances, check clearings, deposits and auto value information.
8. May receive and disburse currency to members. When tellering, accountable to transfer to and from cash vault and day end balancing of cash draw without exception.
9. Processes mail assignments as requested.
10. Processes wire transfers, stop payments; orders NOW checks, ATM and debit cards.
11. Attends training sessions upon request.
12. Informs members of credit union products and services, explaining features and benefits; and cross-sells products and services when appropriate and within scope of responsibility.
13. Adheres to the anti-money laundering policy and the Bank Secrecy laws.
14. Assumes other duties as new products, services, or technology are introduced.
Note: The above is a description of the ordinary and essential duties of the position. Other duties both related and unrelated to the above may be assigned and therefore required.
Knowledge, Skills, and Experience Required:
1. Professional and pleasant interpersonal and communication skills are essential for servicing Credit Union members and projecting a positive image as representative for the Credit Union.
2. Work requires general knowledge of all Credit Union products and services.
3. Requires education equivalent to a four-year high school education. Proficiency with computer software applications including Word and system applications is required.
4. Position requires one year of member service or call center experience in a bank or credit union.
5. Position requires the ability to read and understand oral and written instructions. Requires the ability to effectively communicate with members or employees and to solve day-to-day problems involving several variables in standard situations.
6. Intermediate mathematical skill required (adding, subtracting, multiplying, dividing, percentages, interest) are required.
Salary : $19 - $24