Demo

Operations Coordinator, Home Hospital

Mass General Brigham Healthcare at Home
Boston, MA Full Time
POSTED ON 8/5/2025
AVAILABLE BEFORE 10/4/2025
Under the direction of the Business Operations Manager, the Operations Coordinator is an integral member of our multi-disciplinary team. Not only do they work in close collaboration with the nurses, providers, and managers, but they also serve as the liaison between various internal groups/departments/external resources and work directly with patients and families to coordinate screening, consent, and enrollment into the Home Hospital Service. Operational support responsibilities include tracking referrals, admissions, document management, communicating all aspects of the workflow status, promoting an ongoing culture of collaboration and efficiency throughout the patient intake process, scheduling, collection of patient supplies and equipment, and other tasks/projects as assigned. This is a unique opportunity to work autonomously supporting the MGB Home Hospital Service at BWH, while also functioning as part of the newer, larger Mass General Brigham Home Hospital team supporting entities across our system. As foundational hires, our Operation Coordinators will be helping us build this function out and define what this model will look like future-state! Are you ready to join our team and help us advance home health?

Assist in managing day-to-day operational activities, including scheduling, reporting, and correspondence.
Prepare and maintain operational documentation, including reports, records, and meeting minutes.
Support the implementation and monitoring of operational policies and procedures.
Assist with inventory management, including tracking supplies, ordering, and ensuring proper stock levels.
Provide exceptional customer service to patients, visitors, and hospital staff.
Address and resolve operational issues or concerns in a timely and efficient manner.
Performs other duties as assigned
Complies with all policies and standards

High School Diploma or Equivalent required and
Associate's Degree Related Field of Study preferred

Knowledge, Skills and Abilities
Strong organizational and time management skills with attention to detail.
Strong interpersonal skills and the ability to work with teams with varied experiences and viewpoints
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other office software.
Ability to handle multiple tasks simultaneously and prioritize effectively.
Basic understanding of hospital operations and regulatory requirements is a plus.



Mass General Brigham Home Care, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
PHH is committed to diversity in the workplace which begins with respect and opportunity for all. PHH takes affirmative action to ensure that equal employment opportunity is provided to all persons regardless of race, religious creed, color, national origin, sex, sexual orientation, gender identity, genetic information, age, ancestry, veteran status, disability or any other basis that would be inconsistent with any applicable ordinance or law.

 

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Job openings at Mass General Brigham Healthcare at Home

Mass General Brigham Healthcare at Home
Hired Organization Address Beverly, MA Full Time
The position to which you are applying is represented by a collective bargaining unit, Massachusetts Nurses Association....

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