What are the responsibilities and job description for the Receptionist/Office Assistant position at Massage Central?
We are seeking a professional to join our Front Desk team. The ideal candidate will possess the following qualifications:
- Friendly and approachable demeanor
- Excellent communication skills & comfortable answering phones
- 2 years customer service experience, preferably with appointment setting
- Reliable and punctual, with dependable transportation
- Long-term availability to become a valued member of our team If you meet these, we would love to hear from you!
Responsibilities Include:
- Greeting / Checking In Clients
- Answering Phone & Emails
- Checking Clients In & Out for Services
- Laundry & Overall Upkeep / Cleaning Duties Daily
- Sauna Preparation and Cleaning
Please note: This position is NOT a stationary desk job!
Job Type: Part-time
Pay: From $15-18 per hour
Expected hours: 15-30 hours per week with a potential opportunity for additional future hours.
Benefits:
- Employee discount - 25% off Services and Retail
- Free use of Sauna
- Free use of Vibe Machine
- Free use of Robotic Chair Massage
- Holidays Off (New Years Day, Saturday before Easter, Memorial Saturday and Monday, 4th of July, Labor Day Saturday and Monday, Thanksgiving, Christmas Eve and Day)
Full job description
Front Desk Receptionist and Administrative Assistant: Are you passionate about the health and wellness industry? Do you thrive in a fast-paced environment? We are looking for a skilled and enthusiastic Front Desk teammate to join our health spa team. As the first point of contact for our Health Spa, you will play a vital role in delivering customer service and ensuring smooth operations. This is a part-time position that requires availability for some evening shifts, as well as rotating Mondays, Fridays, and Saturdays.
Responsibilities: Greet Clients: Welcome clients with a friendly attitude and help create a relaxing and enjoyable experience.
Appointment Scheduling: Manage appointment bookings efficiently and optimize schedules to accommodate client requests.
Customer Service: Provide outstanding customer service by addressing client inquiries, resolving complaints, and ensuring client satisfaction.
Payment Processing: Handle cash and electronic payments accurately, issue receipts, and maintain a balanced cash register.
Spa Maintenance: Maintain the cleanliness and organization of the health spa. Maintain the laundry, sauna, and help keep rooms maintained
Product/Service Knowledge: Stay informed about spa services, products and promotions to effectively promote to clients.
Multi-Tasking: Handle multiple tasks simultaneously, including answering phones, managing walk-ins, and supporting staff as needed.
Requirements:
-Excellent communication and interpersonal skills.
-Strong organizational abilities.
-Passion for delivering exceptional customer service.
-Proficiency in using massage management software and basic computer skills.
-Flexibility to work evenings and weekends.
-Valid driver license
Job Types: Full-time, Part-time, Contract
Pay: $15.49 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Ability to Commute:
- Mount Pleasant, MI 48858 (Required)
Ability to Relocate:
- Mount Pleasant, MI 48858: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $18