What are the responsibilities and job description for the Office Administrator position at Massage Me LLC?
Salary: $22.00 to $30.00 Per Hour
Department: Administration Department
Job Title: Office Administrator
ABOUT US:
At Massage ME, our mission Our mission is to help individuals improve their bodies while providing health, wellness, and relaxation. We provide professional and personalized treatments in a tranquil environment, ensuring the highest level of customer satisfaction. Through our skilled therapists, attention to detail, and commitment to continuous improvement, we strive to promote well-being and improve the quality of life for our clients.
Are you someone who enjoys working in an energetic environment? Are you looking for a leadership role with a growing company? Are you a self-starter who enjoys working with customers and leading teams? Massage ME is currently looking for a highly skilled Office Administrator to join our growing team. This role requires someone with excellent customer service and a willingness to learn and be flexible.
As a spa manager, your duties will encompass a wide range of tasks involved in overseeing the daily operations and overall success of a spa or wellness facility. Your role involves managing both the business and customer service aspects to ensure a positive and enjoyable experience for clients. Here are some key duties and responsibilities of a spa manager:
As the Office Administrator, you will be responsible for scheduling, answering phones, checking out clients, keeping the lobby stocked with products, helping with inventory, and can develop into working on reports in client development, social media posts, education filming of products and running our spa product portion of Centering. If this speaks to you, please apply today.
Some of you will be doing:
- Operations Management: Overseeing the day-to-day operations of the spa, including scheduling, staff management, and ensuring that services are delivered efficiently and effectively.
- Customer Service: Ensuring high-quality customer service is provided to clients, addressing any complaints or concerns promptly, and maintaining a welcoming and relaxing atmosphere.
- Staff Mentoring, Coaching, and Training: Hiring and training spa staff, including therapists, receptionists, and support personnel, to ensure they are knowledgeable, skilled, and able to deliver exceptional service.
- Budgeting and Financial Management: Developing and managing the spa's budget, monitoring expenses, and implementing cost-effective strategies to maximize revenue and profitability.
- Inventory Management: Overseeing spa supplies, products, and equipment, and ensuring an adequate inventory is maintained for smooth operations.
- Health and Safety Compliance: Ensuring that the spa complies with all health and safety regulations, maintaining cleanliness, and providing a safe environment for both clients and staff.
- Vendor Management: Establishing and maintaining relationships with suppliers and vendors to negotiate favorable contracts for spa products and equipment.
- Spa Menu and Service Offerings: Collaborating with therapists and staff to develop a diverse and appealing menu of services and treatments to meet the needs and preferences of clients.
- Performance Evaluation: Conducting performance evaluations for spa administrative staff, providing feedback, and offering opportunities for professional development and growth.
- Facility Maintenance: Overseeing the maintenance and cleanliness of the spa facility, ensuring it is well-maintained and meets the highest standards.
- Setting and Achieving Business Goals: Developing plans to achieve business objectives, such as increasing revenue, expanding the client base, or introducing new services.
- Stay Updated on Industry Trends: Keeping abreast of trends in the spa and wellness industry, including new treatments, products, and customer preferences.
- Compliance with Legal Regulations: Ensuring the spa operates in compliance with all relevant laws and regulations, including employment laws and health codes.
- Other duties as assigned.
Our Standards for Performance:
- Well-Skilled Professionals: Current WA State DOH Massage Therapist License.
- Continuous Growth Pursuers: Commitment to ongoing education and expanding skills.
- Clear Communicators: Effective communication to understand client needs.
- Total Body Care Advocates: Recommend follow-up visits and tailored solutions for clients.
- Great Teammates: Punctual, team players willing to assist where needed.
We're looking for applicants who have the education and/or experience as listed below:
- Must be 18 years old or older.
- High School Diploma or GED
- Must have 5 to 6 years of administration experience or equivalent.
- Must have 2 to 4 years of experience managing teams and working in a fast-paced environment.
- Must be exceptionally organized and pay great attention to detail.
- Must be a strong team player with the ability to work independently.
- Must be able to work some weekends.
Preferred Skills:
o Bachelor's degree in any field
Our Commitment to Our Clients:
- Quality, Therapeutic Bodywork: Deliver top-notch, therapeutic bodywork to meet clients' individual needs.
- Express Your Unique Style: Bring your unique style and become an expert in specific services.
- Safeguard the Client Experience: Prioritize client comfort, confidentiality, and safety.
- Embrace Core Values: Uphold values of optimism, gratitude, excellence, consistency, and empathy.
- Build Positive Relationships: Foster a supportive workplace culture and collaborate with team members.
Excellent Benefits:
o We pay for your AMTA Membership, including liability insurance to protect you and your practice.
o Annual profit-sharing bonus- 3% profit sharing bonus split amongst team.
o Breaks & Lunches timed to your preference.
o Kaiser Permanente Medical available for full-time workers (28 hrs./wk) (med, dent, vision, Rx, & life)
o Employee Assistance program for all our employees
We truly believe our differences make us better:
We are a diverse team and are serious about our commitment to Justice, Equity, Diversity, and Inclusion, so we're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not discriminate against any applicants or employees based on race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.
Salary : $22 - $30