What are the responsibilities and job description for the Learning Center Reservations Staff position at Massanutten Resort?
Massanutten Resort
Job Summary
Perform all office duties needed to meet the needs of our Learning Center guests including making lesson reservations in-person, over the phone and online. Answer any guest questions regarding Learning Center operations, hours and rates. Must have excellent customer service skills and be able to problem solve in a fast-paced customer focused environment.
Required
Pleasant outgoing personality
Comfortable with computer and phone work
Ability to learn the different computer programs needed to do the job
Preferred
Previous customer service experience
Prior cash handling experience
Typical Schedule
Days:
Varies, including weekends and holidays as needed
Hours:
Vary
Core Responsibilities
- Responsible for in-person, telephone and online reservations for group and private lessons
- Understand and be able to perform the daily office duties of the Learning Center
- Responsible for receipts and deposits received during assigned shifts
- Adhere to departmental policies and procedures to maintain a professional office atmosphere
- Other duties as assigned by management
This seasonal position runs from December through mid-March concurrent with our ski season operations.
For more information, contact us at 540-289-4954 or snowinfo@massresort.com.