What are the responsibilities and job description for the CSR/Dispatcher position at Master Plumbing?
Great job for a detail-oriented, positive, hard-worker with great phone skills. The perfect person will be able to create a positive experience for the customers, dispatch our team of plumbers, drain techs and pumpers. Although this job is typically M-F, there is a Saturday morning shift that rotates every 5-6 weeks. Sound like a great job? We would like to talk to you!
Key Responsibilities
· Create a positive experience for customers calling to inquire about services and schedule an appointment with our professional team. Build value, show empathy, listen, and schedule the customer with efficiency and trust.
· Schedule and dispatch a team of technicians and be available to answer questions and concerns of the technicians regarding pricing and scheduling.
· Perform office tasks including invoicing, deposits, collections, record-keeping, and timekeeping as needed and assigned by the supervisor. Must be proficient with outlook, word and excel.
· Work in cooperation with other departments in the company.
· Ensure that Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all time.
Job Requirements
· Call center, customer support, dispatching or CSR experience is helpful but not required.
· Detail oriented, organized self-starter with a positive attitude.
· Ability to adhere to deadlines.
· Possess a strong sense of professionalism.
· Ability to multi-task and manage multiple projects.
· Hard-working team player dedicated to exceptional customer service.
· High school diploma or equivalent.
· Ability to work independently, including the ability to read, understand and complete scopes of work with limited supervision.
· Provide excellent communication skills.
Pass a drug test and background check.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
Experience:
- Call center: 1 year (Preferred)
Work Location: One location
Salary : $18 - $19