What are the responsibilities and job description for the Service Project Manager – Fire/Security position at Master Technology Group?
COMPANY OVERVIEW
At MTG, a team of talented individuals are shaping the future of technology integration. We have created a community of great people who show an uncommon level of care for our clients, colleagues, and community. We’re looking for excited and motivated individuals who are as excited to build this organization as we are. Isn’t it time you were a part of something great?
JOB SUMMARY
MTG provides workplace technology installation and support services to commercial businesses on both a local and national level.
The Service Project Manager – Fire/Security position is responsible for estimating, proposing, and coordinating the execution of projects for our local clients and occasionally for clients with locations in other states. The product focus of this position will be fire alarm, access control, video surveillance, and intrusion, but knowledge of other low-voltage disciplines is helpful.
An MTG Service Project Manager must provide excellent customer service and maintain strong professional relationships with our team members, clients, vendors, and partners.
The position demands strong communication skills, organization, and multi-tasking capabilities to successfully manage and process a high volume of project activity daily. The Service Project Manager – Fire/Security reports to the Manager of Service Operations.
KEY DUTIES AND RESPONSIBILITIES
At MTG, a team of talented individuals are shaping the future of technology integration. We have created a community of great people who show an uncommon level of care for our clients, colleagues, and community. We’re looking for excited and motivated individuals who are as excited to build this organization as we are. Isn’t it time you were a part of something great?
JOB SUMMARY
MTG provides workplace technology installation and support services to commercial businesses on both a local and national level.
The Service Project Manager – Fire/Security position is responsible for estimating, proposing, and coordinating the execution of projects for our local clients and occasionally for clients with locations in other states. The product focus of this position will be fire alarm, access control, video surveillance, and intrusion, but knowledge of other low-voltage disciplines is helpful.
An MTG Service Project Manager must provide excellent customer service and maintain strong professional relationships with our team members, clients, vendors, and partners.
The position demands strong communication skills, organization, and multi-tasking capabilities to successfully manage and process a high volume of project activity daily. The Service Project Manager – Fire/Security reports to the Manager of Service Operations.
KEY DUTIES AND RESPONSIBILITIES
- Work closely with the Business Development Team, clients, and prospects to assess and qualify opportunities and solutions
- Work directly with clients, prospects, trade partners, and the MTG Design Team to design solutions and build project scopes
- Determine and design necessary materials, labor, equipment, and other costs to create accurate project estimates
- Utilize MTG-created templates to create comprehensive proposals, SOWs, warranty statements, and other project-related documents
- Provide excellent customer service and maintain strong professional relationships with our clients, vendors, partners, and fellow employees
- Coordinate service requests with client and scheduler based upon availability of the job site and field personnel
- Coordinate site access, materials, tools, and other resources to ensure preparedness for service calls when necessary
- Enter detailed costs and markup into the ERP system to ensure profitable service billing
- Oversee and direct execution of low-voltage/technology work, specifically for Fire/Security related projects
- Utilize sound judgment in satisfying service requests or complaints
- Direct workforce and ensure adherence to plans, schedules, contract specifications, applicable codes, safety programs, and best trade practices
- Solicit competitive material pricing and manage timely material delivery, return, and credit
- Solicit any equipment rental pricing and manage timely delivery and return
- Timely management of costs on all aspects of the project to meet or exceed set profit margin expectations
- Timely entering of opportunities to help with revenue and workforce planning
- Work closely with Operations administrative staff to enter and maintain administrative details in the ERP
- Maintain knowledge of industry technology/products, standards, requirements, and processes
- Other related and organizational duties as required or assigned
QUALIFICATIONS
- 5 years of project management experience in the low-voltage industry
- Proven experience estimating and project managing fire alarm, access control, and video surveillance installations
- High school graduate or equivalent (minimum)
- Strong time management and organizational skills
- Strong problem-solving and decision-making abilities
- Proficiency in Windows-based computer environment with strong Outlook, Excel, and Word skills
- Strong written, oral, and interpersonal communication skills
- Familiarity or ability to quickly learn the basics of Fire and Security technology systems
PERFORMANCE MEASUREMENTS
- Accuracy of estimating
- Effectiveness of managing multiple projects to successful completion, on time and budget
- Effectiveness of managing necessary detail-oriented tasks that are part of a project manager’s responsibility
- Ability to work in a team environment and maintain effective working relationships with fellow employees
- Ability to meet expected levels of quality and customer satisfaction
- Ability to complete assigned tasks in a timely manner and meet project deadlines
- Ability to be a valuable member of a project team and willingness to maintain a “whatever it takes” attitude
- Quality and effectiveness of:
- Analyzing facts, problem-solving, decision-making, and demonstrating good judgment
- Verbal communications
- Written communications such as emails, letters, reports, etc.
- Ability to work in a team environment and maintain effective working relationships
- Reliability (attendance, punctuality, meeting deadlines, etc.)
- Alignment with and demonstration of MTG’s Core Values:
- People First: Exceed expectations of responsiveness, performance, communication, and customer service
- Above and Beyond: Consistently doing more than what is reasonably expected with a “whatever it takes” attitude
- Sense of Urgency: Prioritizing tasks and maintaining focus to achieve results by responding to questions and requests in a timely manner
- Team Player: Maintaining a positive attitude and treating others in a respectful and supportive manner. Willingness to share knowledge and best trade practices with fellow employees
- Do the Right Thing: Always acting with honesty and integrity to inspire the trust of others
Master Technology Group is proud to be an equal-opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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