What are the responsibilities and job description for the Client Service Specialist position at MasterScapes?
CLIENT SERVICE SPECIALIST
MasterScapes® is looking for a full-time Client Service Specialist
When West Texans want manicured, beautiful, outdoor spaces, they turn to us to make it happen. Out Client Service Specialist are the first line of communication for our clients and potential clients. They are exceptional at understanding client needs, providing prompt responses to requests, and helping us usher in efficiency and communication across our organization.
At MasterScapes, one of the most important characteristics of our client service team is adaptability. We know that to best serve our clients, we have to be responsive and solution focused. As a company, we are committed to learning and growing to meet our clients’ needs. Similarly, this position requires a people-person with a commitment to excellence.
Your responsibilities would include:
- Promptly answer incoming phone calls
- Quickly determine client needs by asking good questions
- Provide accurate answers to clients
- Handle client concerns with confidence and care
- Direct clients to appropriate staff when needed
You’re good at it:
- Communicating with people
- Data Management
- Learning new things
- Being adaptable
- Working on a team
- Having a friendly and positive attitude
- Being dependable
How you will know if you would be a good candidate
- Organized- You can manage many tasks at once and have a system to help you keep notes/records/projects in a neat and searchable manner
- Flexible - You are willing to do whatever is needed to help the team succeed.
- Team player - You thrive working on a team
- Analytical - You like data and research. Using this information to help the organization learn excites you.
- Humble/Teachable - You want to learn and can handle constructive criticism
- Goal Oriented - You desire to achieve results and do so on time
Things that you will need to know
- Proficient in Microsoft Office, Google Suite, Adobe Suite, and WordPress, Excel
- Excellent written/verbal communication
- The landscape industry (we can teach you)
MasterScapes is a great place to work
We offer:
Positive company culture. Led by our shared value of relationships, honesty, innovation, knowledge, and efficiency, we aim to cultivate an environment that improves lives.
Opportunities to grow. We want to grow as a company and we want you to grow along with us! We offer training and continuing education courses to all of our employees.
Competitive pay. We care about our employees, so we provide industry-competitive wages.
Benefits. At MasterScapes, we are invested in your family and future. We offer health insurance plans, Health Savings Accounts, and retirement plans.
Time off. Work-life balance is important to us. We offer paid vacations and holidays to help our employees make the most of their time. We also operate a regular, Monday-Friday, work week.
Apply at www.masterscapes.com/careers