What are the responsibilities and job description for the Member Experience Office Supervisor position at Matanuska Valley Federal Credit Union?
PURPOSE
Provides thorough and accurate member service through teller functions, new accounts, loan services, and other related functions in accordance with the Credit Union’s established policies, procedures, and core values. In order to achieve the objectives of the Credit Union, these responsibilities shall be executed promptly, courteously and accurately.
FUNCTIONS
- Responsible for member marketing of the Credit Union and a knowledge of all services offered to a degree that will enable answering questions, crossselling, or referring member for specific services in a positive and professional manner.
- Actively contribute to the success of the Credit Union by working positively within the department and supporting achievement of organizational goals.
- Responsible for processing all teller transactions related to member accounts. To include but not limited to MO, Cashier’s checks, Shared Branching (if applicable), withdrawals, deposits, transfers, loan payments (all types), printing and reading statements, charging appropriate fees, and balance inquiries.
- Responsible for opening all types of deposit accounts, including but not limited to, share, share draft, individual retirement accounts (all types) HSA’s money market accounts and certificates of deposits.
- Responsible for processing check orders, ATM applications, VISA Debit Card applications, payroll deductions, direct deposits, automatic transfers, research requests, wire transfers, share draft stop payments, cashier’s check replacements, etc.
- Assist members in person and on the phone with inquiries and requests including NADA book values, performing Notary services, Signature Guarantee’s and vehicle inspections.
- Must have thorough knowledge of all consumer loan products, including GAP and Debt Cancellation and MBP products.
- Interview loan applicants, assist members with applications, counseling on collateral, procedure, policies and alternatives. Responsible for work up of loan applications including credit, income, and employment verifications, etc.
- Responsible for scheduling and performing loan closings, apprising applicants of all pertinent loan data, including but not limited to, the disclosure of terms, payment amounts, dates, methods of repayment, and insurance requirements.
- Responsible for accurately maintaining change fund drawer, related checks and tickets, document preparation, computer input, cash and check handling and balancing of same on a daily basis. Responsible for recognizing and handling fraud suspicions with supervisors and BSA.
- Maintain familiarity with credit union policies and procedures contained in all manuals pertinent to job duties to ensure compliance with state and federal regulations.
- Responsible to assist the Office Manager in overall office functions.
- Perform other duties as assigned.
REQUIRED SKILLS/ABILITIES
- Organizational skills, time management and knowledge of functions of assigned office.
- Ability to identify areas that need assistance in all areas of office responsibilities.
PREREQUISITES FOR THE POSITION
- Education: High school graduate or equivalent. Must have completed all training available that relates to this job. Lending, MER, and Teller training.
- Minimum Experience: Must have completed one year in MER I and II role, and two years in the MER III role. Must have mastered all job requirements and functions.
About Matanuska Valley Federal Credit Union
Matanuska Valley Federal Credit Union (MVFCU) is your local credit union. We offer more than just a job; we provide a fulfilling career with excellent benefits while serving the community we live in. MVFCU invests in its employees with competitive pay, generous health and wellness benefits, paid time off, and a 401k. Team members enjoy professional development opportunities, tuition reimbursement, and a healthy work-life balance. Our culture emphasizes our local roots, respect, collaboration, and a passion to serve our community. MVFCU is a place where employees feel valued, supported, and proud of the work they do every day.