Customer Service Representative

Job highlights

Ensure all safety rules are strictly observed

Excellent customer service skills

Ability to establishand manage customer relationships

Union Site

Ability to work independently and under some pressure tomeet deadlines

Demonstrates a clear and effective speaking manner for thepurpose of explaining information to customers and employees

Ability to add, subtract, multiply, and divide in allunits of measure, using whole numbers, common fractions, and decimals

Ability to learn MTG's business/producttypes/organization/transaction systems

Excellent Telephone Communications Skills

Excellent Organizational Skills

Intermediate level knowledge of Microsoft Office applications(Word, Excel, Outlook E-mail)

Reaching -FREQUENTLY

Travel Requirement: None

Benefits

Transport/Carrying- FREQUENTLY

Responsibilities

Manages sales campaigns with the intent of either schedulingappointments for sales to improve sales productivity or by gaining business viadirect quote/follow up

Assesses customer satisfaction with MTG products andservices via conducting surveys and provides insights for addressing customerconcerns

Works closely with SBU Sales Leaders, Sales, Corporate Marketing and

Place outbound calls with the prime purpose of schedulingappointments for sales with new or existing customers, notifying sales ofcommitted appointment times and then following up with a courtesy call to determinecustomer satisfaction/needs

Provides quotes or completes the sale, if campaignappropriate to directly gain new business

Probes and identifies problematicsituations/opportunities that could protect or yield new business for MTG and communicatesthe information to the appropriate function for follow up

Restocks store merchandise as needed

Arranges stock onshelves or racks in sales area and keeps merchandise in order

Marks or ticketsmerchandise

Manages requests for products, price and technicalinformation

Assist in warehouse in shipping & receiving,inventory stocking, cleaning, labeling, or other tasks

Maintains showroom cleanliness by procedures set forth bymanagement

Identifies sources of leads and manages thepre-qualification process in collaboration with sales and corporate marketing

Tracks result of outbound campaign efforts

Backs up inbound customer service, as needed

Comply with all DOT and OSHA regulations

Perform other projects and duties as assigned

Performs other duties as assigned

Complies with all policies and standards

StationaryPosition - FREQUENTLY

StationaryPosition/Seated - FREQUENTLY

ExertingForce/Pulling - OCCASIONALLY

Balancing -OCCASIONALLY

PositionSelf/Stooping - OCCASIONALLY

PositionSelf/Kneeling - OCCASIONALLY

PositionSelf/Crouching - OCCASIONALLY

Handling -FREQUENTLY

Coordination- OCCASIONALLY

JOB SUMMARY

Manages sales campaigns with the intent of either schedulingappointments for sales to improve sales productivity or by gaining business viadirect quote/follow up. Assesses customer satisfaction with MTG products andservices via conducting surveys and provides insights for addressing customerconcerns. Works closely with SBU Sales Leaders, Sales, Corporate Marketing andCustomer Service.

Essential Function

1. Place outbound calls with the prime purpose of schedulingappointments for sales with new or existing customers, notifying sales ofcommitted appointment times and then following up with a courtesy call to determinecustomer satisfaction/needs.

2. Provides quotes or completes the sale, if campaignappropriate to directly gain new business.

3. Probes and identifies problematicsituations/opportunities that could protect or yield new business for MTG and communicatesthe information to the appropriate function for follow up.

4. Restocks store merchandise as needed. Arranges stock onshelves or racks in sales area and keeps merchandise in order. Marks or ticketsmerchandise.

5. Manages requests for products, price and technicalinformation.

6. Assist in warehouse in shipping & receiving,inventory stocking, cleaning, labeling, or other tasks.

7. Maintains showroom cleanliness by procedures set forth bymanagement.

8. Identifies sources of leads and manages thepre-qualification process in collaboration with sales and corporate marketing.

9. Tracks result of outbound campaign efforts.

10. Backs up inbound customer service, as needed.

11. Comply with all DOT and OSHA regulations.

12. Ensure all safety rules are strictly observed.

13. Perform other projects and duties as assigned

• Performs other duties as assigned

• Complies with all policies and standards

Knowledge, Skills andAbilities

• High School Graduate with diploma and/or prior experiencein outbound calling/inside sales, outside sales or marketing desirable.

• Excellent customer service skills. Ability to establishand manage customer relationships

• Ability to work independently and under some pressure tomeet deadlines.

• Demonstrates a clear and effective speaking manner for thepurpose of explaining information to customers and employees.

• Ability to add, subtract, multiply, and divide in allunits of measure, using whole numbers, common fractions, and decimals.

• Ability to learn MTG's business/producttypes/organization/transaction systems

• Excellent Telephone Communications Skills

• Excellent Organizational Skills

• Intermediate level knowledge of Microsoft Office applications(Word, Excel, Outlook E-mail)

Physical Demands

StationaryPosition - FREQUENTLY

Move/Traverse- OCCASIONALLY

StationaryPosition/Seated - FREQUENTLY

Transport/Lifting- FREQUENTLY

Transport/Carrying- FREQUENTLY

ExertingForce/Pushing - OCCASIONALLY

ExertingForce/Pulling - OCCASIONALLY

Ascend/Descend- OCCASIONALLY

Balancing -OCCASIONALLY

PositionSelf/Stooping - OCCASIONALLY

PositionSelf/Kneeling - OCCASIONALLY

PositionSelf/Crouching - OCCASIONALLY

PositionSelf/Crawling OCCASIONALLY

Reaching -FREQUENTLY

Handling -FREQUENTLY

GraspingFREQUENTLY

Feeling -RARELY

Communicate/Talking- CONSTANTLY

Communicate/Hearing- CONSTANTLY

RepetitiveMotions - FREQUENTLY

Coordination- OCCASIONALLY

Travel Requirement: None

The Company is an Equal Opportunity Employer that complieswith the laws and regulations set forth under EEOC. All qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,sexual orientation, gender identity, national origin, disability or protectedveteran status. EOE AAM/F/VET/Disability.