What are the responsibilities and job description for the Chatbot Business Analyst *W2 Only position at Matlen Silver?
Job Title: Chatbot Business Analyst
Duration: 12-18 months
Location: Charlotte, NC
Required Pay Scale: 50-53 hr
***Due to client requirements this role is only open to W2 candidates***
Job Summary:
- Minimum of 5 years of experience working with Chatbot or virtual assistants - Must be able to explain how they build out the workflows and work alongside developers
- Hands-on experience with NLP-based virtual assistance, chatbots, or conversational AI solutions.
- Strong background in building conversation flows, decision logic, and user journey mapping
- Visio and/or Figma.
- Ability to translate ambiguous concepts into structured workflows.
About Matlen Silver
Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.
Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: info@matlensilver.com // 908-393-8600