Customer Service Representative - State Farm Agent Team Member

Matt Jonza is an award-winning State Farm Agent looking to grow our excellent, hardworking team. Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

We’re looking for motivated self-starters with a sales or insurance background who care deeply about people and want to improve their lives with coverage to take care of what matters most.

Requirements: We are looking for candidates who are enthusiastic to develop their skills and eager to share the value insurance and financial products play in helping people manage the risks of everyday life and realize their dreams.

• Property & Casualty License (must be able to obtain)
• Life & Health License (must be able to obtain)
• Dedication to Customer Service
• Ability to Effectively Relate to Customers
• Ability to Make Presentations to Potential Customers
• Excellent Communication Skills – Written, Verbal, and Auditory
• Self-Motivated
• Experience in Marketing
• Achievements in Mutually Agreed Upon Marketing Goals

Responsibilities: Each position covers a wide array of roles and responsibilities intended to develop your skillset and ensure your success at our agency. Throughout our application process, you will also have the opportunity to learn what a day in the life at our agency would look like.

• Use customer-focused, needs-based review process to educate customers about insurance options.
• Establish customer relationships and follow up with customers as needed.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Maintain and strong work ethic with a total commitment to integrity and success each and every day.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
• Actively participate in hands-on learning and coaching to become an industry expert.

What do we offer? We offer a variety of benefits to support our team, including:

• 401K
• Group Life Insurance
• Health Benefits
• Salary & Commission/Bonus
• Paid Time Off (Vacation and Personal/Sick Days)
• Valuable Work Experience
• Sign-On Bonus for Already Licensed Professionals
• Licensing Reimbursement (After 3 Months)
• Growth Potential & Opportunity for Advancement within my Agency
• Agent Aspirant Program for Individuals Aspiring to Own a Business

Hours: Monday-Friday 9:00 AM – 5:00 PM located in Hudson, WI

Compensation: $47,000-$62,000 Per Year
Our compensation expectations show a range of our salary plus commission system. With our profitable and thriving market and business model, team development, and intentional hiring process, we are confident that you will be successful in achieving high-earning compensation amounts.

How we elevate YOUR skills: By joining the team at Matt Jonza’s State Farm Agency, not only will you acquire licensing for Property & Casualty and Life & Health Insurance, but you will develop a mastery in sales and customer service to support your personal and professional goals. Achieving licensing in insurance is a great way to build your resume and advance your skillset, and we use intentional goal setting and team building to establish successful habits for both your career and life. Matt Jonza’s State Farm Agency is committed to developing and broadening your skills and knowledge as just one unique perk.

About Matt Jonza’s Agency: Our award-winning insurance team ranks in the top 1% of all State Farm agencies nationwide. We have qualified for industry honors such as MDRT (Million Dollar Round Table), Presidents Club, and Chairman's Circle, among others. These recognitions showcase our commitment to excellence and our dedication to going above and beyond for our customers.

As for Matt, he is a Minnesota native, and a graduate of the University of Minnesota, Twin Cities, with degrees in Quantitative Economics and Latin language and literature. He is married to his beautiful wife Matty and enjoys sports and spending time with family in his free time. Matt and Matty have a son named Graham and a Golden Retriever named Boomer. Matt is also kind of a data freak— he is fascinated by numbers and statistics, and he is always looking for ways he can use his analytical skills to help our customers.

Community Recognition: Here’s what our community has to say about working with our agency -

• “This is a great insurance company and I was able to be taken care of by Luke. He was kind and fully explained what I would gain from transferring insurance companies and the process was simple and easy as well. Also a lot cheaper! I recommended family and friends to make that switch too.”

• “Our experience with this particular State Farm office was exceptionally great- Our representative Thomas made all the difference as we are a new business start up and getting the right insurance for our business needs is essential. He was knowledgeable but even more importantly very professional as he listened to our needs and found the perfect plan at an affordable rate to get us confidently off on the right foot! We highly recommend Thomas and team!”

• “This is a great insurance company and I was able to be taken care of by Luke. He was kind and fully explained what I would gain from transferring insurance companies and the process was simple and easy as well. Also a lot cheaper! I recommended family and friends to make that switch too.”

If you are motivated to succeed and can see yourself in this role, please complete our application. We guarantee to connect with you within 48 hours on the next steps of the interview process.