Field Support Manager

Maxim Healthcare is hiring for a Field Support Manager to oversee and maintain operational compliance for the San Bernardino office. (Bilingual preferred)

Why Join Maxim:

• Competitive pay, quarterly bonuses, tenured PTO program, company profit sharing, & weekly paychecks
• Health, dental, vision, and life insurance
• 401(k) savings plan with company matching
• Employee discount program; partnered with hundreds of vendors nationwide
• Awards and recognition program
• Opportunity for career advancement
• Comprehensive training and mentorship program

Essential Duties and Responsibilities:

• Establishes and maintains effective channels of communication within the office as well as with clients, caregivers, field staff, team member and corporate partners
• Collaborates with the Business Development, Recruitment, and Clinical team to ensure appropriate and effective operational methods and best practices are used to support the office
• Implements, develops, and oversees best practices, tools, and processes in accordance with company, federal, state, local and accreditation standards
• Oversees caregiver and field staff onboarding experience including orientation, payroll, credentialing, etc.
• Ensures caregivers and field staff meet all requirements prior to providing patient care
• Participates in the Compliance Plan Of Correction (CPOC) process
• Manages team member development, including coaching, training and continuing education
• Oversees medical records management processes in compliance with federal, state and local guidelines or regulations
• Coordinates responses and processing of unemployment and workers’ compensation claims
• Responsible for working with the Revenue Cycle team at headquarters on the collection process and managing accounts receivable, and oversees office payroll and billing processes with accuracy
• Obtains verifications/denials, authorizations for services, and verifications of eligibility for clients

Minimum Requirements:

• Undergraduate degree preferred in Business, Marketing, Management, Communications, Public Relations, Human Resources or Healthcare Administration
• Minimum one year operations or administrative experience in healthcare preferred
• Supervisory experience preferred
• Ability to effectively elicit from and provide information to all team members, caregivers and clients using strong communication skills
• Strong understanding of organizational and financial structure
• Strong interpersonal skills and ability to work in a dynamic, fast paced environment
• Strong organizational skills and attention to detail
• Proficiency with computers, including Microsoft Office