What are the responsibilities and job description for the Lead Agent (OPERATIONS) position at Maximus Global Services?
Join our team at Maximus Global Services!
Maximus Global Services (MGS) ultimate mission is to “Experience the difference of our people serving your people through leadership, innovation, and partnership”. Provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, and Atlanta.
MGS has immediate openings for Lead Agent at Harry Reid International Airport.
Pay Rate: $15.50 per hour Status: Full Time or Part Time
Benefits:
- Paid Time Off (for FT positions)
- Paid Training
- 401(k) Retirement Plan
- Medical, dental, vision benefits
- Referral Bonus
- Incentive Rewards
- Career growth
Objective and Essential Duties:
Assist the Supervisor on the overall performance of the staff, such as security agents, wheelchair agents, skycaps and porters. Making sure the operation has the necessary personnel to provide the services. Monitor services requested from the airlines.
- Monitor the timely and satisfactory completion of work assignments in accordance with Company and Client policies and procedures.
- Review daily schedules and assign breaks when is needed.
- Have all the necessary information for the flights, arrival and departure times and services requested.
- Ensure all employees follow security procedures for each entity, such as TSA, CBP and any other airport entity where MGS operates.
- Follow up on client’s request (airlines and passengers).
- Report to the supervisor any issue related to the staff, such as tardiness, absenteeism, performance, conduct or work-related accidents and incidents.
- Conducting of on-the-job training.
- Make sure all the wheelchairs are account for and placed at the assigned location.
Competencies
- Honest and Dependable
- Committed
- Teamwork
- Leadership
- Good Communication
- Customer Service
SHIFTS:
Various shifts, includes weekends and holidays.
Education:
- High school diploma or GED
Requirements:
- Must exhibit exceptional customer service and communication skills, both verbal and written
- As a condition of employment, employee must successfully complete a background investigation.
- Must be able to read, write and speak English.
- Maintain a relationship with both employees and clients.
- Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)
- Ability to bend, push, and lift up to 70 pounds on a regular basis in order to perform the essential functions of the job.
- Must be at least 18 years old.
- 1- 2 years’ experience in customer service at airport or similar entities.
Work Environment
This job operates in a professional airport environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Salary : $16
