What are the responsibilities and job description for the Customer Service Account Manager position at Maxlite Inc?
Description
Customer Service Account Manager
Department: Customer Service
Reporting: Director, Customer Service
Job Description:
In your role as Account Manager at MaxLite you will be responsible for managing and supporting our customers’ needs to ensure a 100% satisfaction rate. You will also be responsible for working as part of our overall sales team to achieve monthly, quarterly, and annual sales goals. This position works with a Regional/National Sales Team to support sales activity for the assigned territory. This position requires the use of web-based customer service management tools along with considerable communication by phone and email.
Key Duties & Responsibilities:
- Oversee order fulfillment for assigned sales territory including order entry, administration, and shipping.
- Run order reports to ensure backorders are filled, hold orders released, open orders ship, etc.
- Maintain opportunities and quotes in FreeAgent.
- Build and maintain relationships with assigned Sales Representatives.
- Improve overall customer experience and support the facilitation of overall sales growth.
- Help identify and track new sales opportunities with Senior Account Manager.
- Take ownership of customers issues and follow problems through to resolution - 100% satisfaction.
- Maintain an understanding of all current and newly released MaxLite products and their applications.
- Track progress toward the achievement of monthly sales targets and KPIs.
- Help identify new/improved customer service procedures, policies, and standards.
- Keep accurate records and document customer service actions and discussions.
- Analyze statistics and compile accurate reports, i.e., sales history, promotions, and special programs.
- Ensure customer needs are fulfilled effectively by collaborating with internal departments.
- Process RGAs for RTI and buy-back promotions.
We Offer:
- Competitive salary bonus
- Growth opportunities
- Health benefits (medical, dental, vision & pet insurance)
- Paid time off (sick, vacation, holidays)
- Life and disability insurance
- 401(k) w/ company match
Requirements:
- 2 years of working experience in a similar role, lighting product knowledge preferred.
- Outstanding listening, comprehension, and oral/written communication skills – including grammar, spelling, punctuation and writing composition skills.
- Strong computer skills with intermediate Microsoft Office experience.
- Precise documentation skills with great attention to detail.
- Ability to work independently, prioritize, and problem-solve in a fast-paced environment.
- Team player with great attitude.
About MaxLite:
MaxLite has been committed to providing energy-efficient lighting products for more than 20 years. One of the first movers into LED technology in the industry, MaxLite offers an extensive line of state-of-the-art indoor and outdoor LED lamps and luminaires under the MaxLED® brand. A three-time recipient of the ENERGY STAR® Partner of the Year Award for its industry leadership, MaxLite continues to be at the forefront of energy-efficient technologies through the innovative research and development capabilities of its New Jersey headquarters, and California and Indiana facilities. MaxLite is an Equal Opportunity Employer. Employment is contingent on passing a drug test.