Business Services Administrator

JOB SUMMARY:

• The Business Services Administrator supports MaxxSouth’s bulk/business sales efforts by assisting the division with all aspects of order entry & processing, customer service, contract management and multiple administrative tasks essential to the department.

ESSENTIAL JOB FUNCTIONS:

• Provide daily assistance to bulk/business sales force in working with Property Management/Owners and MDU/Bulk accounts
• Build relationships with Property Management/Owners and keep property contact information up to date
• Provide daily assistance to Property Management and/or tenants in solving issues with new equipment, lost equipment,

billing, technical issues, payments and credits. This will involve phone calls, emails and texts

• Receive, enter and schedule orders from the bulk/business sales force and perform validation check
• Communicate with customers as needed during the service delivery interval to keep them apprised of any schedule or service impacting information
• Utilize appropriate systems to monitor order progress and identify any issues that would prevent service from being installed as scheduled
• Reschedule installation appointments with customers, as necessary
• Provide assistance with bulk/business contracts and renewals
• Keep bulk/business spreadsheets updated on public folders including contact information, units, internet speeds and

equipment totals

• Provide assistance in new bulk/business projects
• Communicate and cooperate with billing analysts, supervisors, warehouse, technical support, front counter and Call teams to accomplish needed tasks
• Compose correspondence, analysis, reports, presentations and documentation as requested
• Provide backup to other staff members with reports and other tasks as needed
• Escalate to upper level management as necessary to resolve issues
• All other duties as assigned

JOB REQUIREMENTS:

Education & Experience:

• High school diploma, G.E.D. or equivalent combination of training and/or experience required. Cable TV/Broadband
• industry knowledge or experience, a plus
• Knowledge of CSG/ACSR billing system is required
• Excellent written and verbal communications, organizational and people relations skills
• Professional attitude in dealing with customers and Property Management
• Intermediate knowledge of Microsoft Office programs (Office, Excel, etc.)

Other Requirements:

• Valid driver’s license and acceptable driving record that meets Company standards at all times;
• Background record that meets Company standards including pre-employment drug screen;
• Reliable means of transportation at all times;
• Present professional appearance and demeanor;
• Strictly maintains confidentiality of financial and/or other information acquired in the course of work; discloses only when authorized, unless legally obligated to do so.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Morning shift

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Booneville, MS (Required)

Ability to Relocate:

• Booneville, MS: Relocate before starting work (Required)

Work Location: In person

Salary : $33,696 - $40,580