What are the responsibilities and job description for the Breakfast Attendant/ Host position at Maya Hospitality Group Inc?
We are always looking for people that have a heart for service to join our company. Maya Hotels owns and operates great brands from Hilton, Marriott, & IHG. We understand that creating a desired employee experience is key to helping us deliver exceptional guest experiences and become an employer of choice. We believe that if you take care of your employees, they will in turn take care of your customers and guests.
Food and Beverage is what adds flavor to a stay! Guests love to enjoy delicious, freshly-prepared and beautifully presented food. To deliver a great guest experience a Breakfast Attendant/ Host will prepare breakfast and coffee in a timely manner, helping guests to have memorable experiences during the breakfast touchpoint.
Financial Returns:
- Prepare inventory orders and communicate inventory needs to the General Manager.
- Ensure all breakfast items are not expired.
- Organize storage areas to include refrigerator and freezer to help maintain a low inventory cost.
People:
- Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service.
- Remain current in all updates with regards to new procedures and training.
- Follow directions thoroughly.
- Live and demonstrate the Maya Hotels core values.
- Work with minimal supervision.
- Satisfactorily communicate with guests, management and co-workers to their understanding
- Perform department/outlet opening or closing duties as required. Ensure that the breakfast stations are clean and maintained throughout shift.
- Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Supervisor or Manager on duty.
Guest Experience:
- Greet and welcome all guests as they enjoy the breakfast.
- Be attentive to guest’s needs.
- Present food according to established health and presentation standards.
- Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary.
- Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction.
- Engage each guest as a unique individual and listen attentively.
- Anticipate and address guest’s service needs.
- Maintain confidentiality of guest information and pertinent hotel data.
Responsible Business:
- Maintain a professional and high-quality service oriented environment at all times.
- Uniform and personal appearance are kept clean and professional and are in accordance with Maya Hotels Grooming Policy. A smile is considered part of the uniform.
- Comply with Maya Hotels policies, procedures and Code of Ethics.
- Promote a safe working environment
- Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary.
- Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate set of cleaning chemicals and working to minimize tripping and falling hazards,
- Prioritize and organize.
- Be a clear thinker, remaining calm and resolving problems using good judgement.
- Participate in helping the hotel recycle.
THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. EMPLOYEES WILL BE REQUIRED TO PERFORM ANY OTHERS JOB RELATED DUTIES ASSIGNED BY THEIR SUPERVISOR.
WORK ENVIRONMENT: HOTEL AND HOTEL RESTAURANT.
JOB INVOLVES WORKING:
UNDER VARIABLE TEMPERATURE CONDITIONS (OR EXTREME HEAT OR COLD).
UNDER VARIABLE NOISE LEVELS.
LIFT UP TO 50LBS.
STANDING FOR LONG PERIODS OF TIME.
INDOORS.
AROUND FUMES AND/OR ODOR HAZARDS.
AROUND CHEMICALS (WHERE APPLICABLE).
AROUND BIO-HAZARDS (WHERE APPLICABLE).
ADDITIONAL NOTES:
KEY RELATIONSHIPS
INTERNAL: GENERAL MANAGER, ASSISTANT GENERAL MANAGER, F&B MANAGER, DIRECTOR OF OPERATIONS, DIRECTOR OF HUMAN RESOURCES, FRONT OFFICE SUPERVISOR (S), GSR’S, NIGHT AUDIT, EXECUTIVE HOUSEKEEPER, ASSISTANT MANAGER, FLOOR SUPERVISORS, FLOOR ATTENDANTS, LINEN/LAUNDRY STAFF AND ENGINEERING.
EXTERNAL: HOTEL GUESTS/VISITORS.
Salary : $19,800 - $25,100
