Banquet Captain

OUR COMPANY :

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Our mission is to be the best-loved operator of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.

OUR PROPERTY:
Located in the idyllic town of Washington in Connecticut, Mayflower Inn & Spa is an exquisite country retreat, nestled in 58 acres of beautifully landscaped gardens and woodland. Just two hours’ drive from New York City, it is renowned as one of northeast America’s most distinguished luxury hideaways. Memories are made easily when you stay at our boutique hotel in Litchfield County, a portal to a simpler time, where the definitive measure of the good life is in soul-stirring moments rooted in the idyllic countryside.

ROLE SUMMARY:
Join our team as an Events/Banquets Captain for the Mayflower Inn & Spa, serving the needs of the business, our guests, and our colleagues by ensuring outstanding experiences at all times.

KEY :RESPONSIBILITIES:
Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are:

• Maintain good rapport with clients

• Coordinate the delivery of requested equipment and food for meeting rooms with other departments

• Oversee set up, and implementation of resort special events

• Coordinate with Food & Beverage outlining all needs for events

• Attend all functions, managing staff for the event, overseeing smooth implementation and attending to Event Planner/Bride’s needs in the absence of the Event Manager.

• Maintain complete knowledge of the daily scheduled group functions, times, locations, amount of people; location of all Hotel function space and names of rooms; all styles of meeting and banquet room settings.

• Communicate changes to banquet staff.

• Set up rooms and function areas with designated tables, chairs, staging, dance floor, flipcharts, easels, blackboards, and other equipment as specified by group requirements and in accordance with departmental standards.

• Coordinate with Event Management and Sales team on the set up of table linens, skirting and tabletop items (water pitchers, ashtrays, glasses, and so forth) as specified by group and in accordance with departmental standards. Assist with the setup of routine audio/visual equipment, such as LCD projectors and screens

• Breakdown function areas as scheduled in accordance to departmental procedures.

• Coordinate deep cleaning of event spaces with the housekeeping and food and beverage teams

• Inspect set rooms for cleanliness and agreement to group requirements; rectify any deficiencies.

• Inspect cleanliness and working condition of all equipment and supplies to be set up in function area; rectify any deficiencies.

• Maintain complete knowledge of all Departmental/Hotel policies and procedures including safety guidelines.

• Use correct cleaning chemicals for designated items/surfaces, according to Occupational Safety and Health Administration regulations and hotel requirements.

• Perform other duties as assigned, including assisting other departments on an as-needed basis

• High school Diploma or equivalent education, Bachelor's Degree preferred

• 2 to 3 years' experience in a Banquet operation

• 3 to 4 years' experience in customer service

• Ability to obtain/maintain state required licenses and/or certifications such as Food Handler's Card and TIPS Certification

• Appearance must be clean and professional.

• Able to work a flexible schedule, including weekends and holidays, according to department needs.

• Must be able to stand for at least 8 hours and be able to lift up, push, and pull at least 50 pounds.

OUR STORY:
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, then please share with us why you want to become part of our collection.

Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.