What are the responsibilities and job description for the IT Support Specialist position at Mayfront Technologies LLC?
Summary
IT Support members will provide technical assistance to clients taking calls or responding to tickets with some occasional onsite work as needed.
Essential Duties and Responsibilities
- Answer technical support phone calls and resolve workstation or software issues
- Create and update helpdesk tickets to document incoming customer requests and issues.
- Provide timely IT support and customer service via phone and email to all customers.
- Troubleshoot problems with the operations of various IT hardware including computers, printers, scanners, etc.
- Assist with Windows 10 /11 Pro, Office 365 and other standardized applications.
- Maintain a professional relationship with all clients.
- Work with other team members to resolve issues to complete customer requests.
- Learn and become familiar with all IT technology implemented at client sites
- Learn terminology associated with dental hardware and software
- Learn how to install, support and troubleshoot dental software and hardware
- Work with hardware and software vendors to resolve technical hardware and software issues for client systems.
- Learn and assist configuring PCs, business software and peripherals for dental offices.
- Read technical documentation to stay up to date on operating systems, IT technologies, dental applications and dental hardware.
- Show the willingness to learn from technical resources and team members.
Qualifications / Requirements
- Knowledgeable with Windows 10 / 11, hardware/software installation and troubleshooting.
- Knowledge of Windows Active Directory and Windows Domain environment desirable.
- Knowledge of basic network troubleshooting skills
- Proficient with Microsoft Office suite and in tune with developing technologies.
- Advanced troubleshooting and analytical skills.
- Ability to work individually or in team nvironment while multi-tasking in a fast-paced and challenging environment.
- Have excellent verbal and written communications skills.
- Responsive and respective team player with desire to learn and help us grow.
Education and/or Experience
- Associates Degree (AS) in a computer science or information technology
- Professional certifications in related field
- Minimum 1-2 year of IT work experience required
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 37.50 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Experience level:
- 2 years
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $20 - $25