What are the responsibilities and job description for the Senior Technical Specialist position at mbcc-mass?
MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, to meet critical workforce demands of communities and to contribute to region’s economic development.
Massachusetts Bay Community College values diversity, inclusion, and collaboration. We strongly encourage members of underrepresented communities to apply to join our community.
Located in Greater Boston, MassBay is a comprehensive, open-access community college, offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.
The ideal candidate will join a vibrant and inclusive educational community, and have a desire and ability to work with a diverse population.
Position
Summary:
The Senior Technical
Specialist will work with the Office of Information Technology (OIT) as a
whole, and the Coordinator of Instructional Technology, to develop and deliver training/workshops
for a variety of software/hardware applications, support faculty and students with
the Learning Management System (LMS) and a variety of technologies integrated
with the LMS, and to help realize and shape the current and future goals of OIT.
Key
Responsibilities and Duties:
Assist in the maintenance and development of the Blackboard Learning Management System under the lead of the Coordinator of Instructional Technology.
Develop and deliver training for all Microsoft 365 applications.
Develop and deliver training for Adobe applications, such as Creative Suite, Sign, Acrobat and others (leveraging the innovations around Firefly).
Stay current of various AI tools used in higher education and learning management systems.
Research and stay current of AI detection tools.
Develop and deliver training for AI tools.
Support and train students, staff, and faculty on use and troubleshooting of the learning management system.
Support and train students, staff, and faculty on the use of proctoring systems and software.
Other duties as assigned.