What are the responsibilities and job description for the Education Specialist position at MCHCP/Missouri Consolidated Health Care Plan?
The individual in this classification performs professional work and advanced-level customer service-related activities in the preparation and dissemination of information to the membership of the Missouri Consolidated Health Care Plan.
Provides plan and benefit education to MCHCP membership in individual and group settings, which includes current state employees and retirees, public entity employees and retirees and their dependents.
Provides plan and benefit education to MCHCP staff as requested.
Provides assistance to walk-in members, responds to members' secure messages and provides back-up telephone coverage to the Member Services call center.
Supports communication efforts of affiliated or cooperative organizations such as MOSERS and representatives of other benefit plans.
Serves as an account representative to assigned public entities.
Serves as an account representative to assigned state agencies' human resource and payroll representatives.
Assists agency leaders and work teams in determining present and/or future member educational needs.
Assists in the development and maintenance of policies and procedures manual for payroll/personnel representatives.
Responds accurately/promptly to telephone/written inquiries and handles advanced-level customer and payroll/personnel representative inquiries and problems.
Analyzes and evaluates the member education program and recommends changes.
Assists with the development of handbooks, presentations, brochures, and other communication materials.
Assists with the development and production of member education e-learning.
Assists with the development of effective member benefit education related media and messages.
Meets with agency officials and staff meetings as requested.
Serves as a mentor and trainer as assigned, for onboarding new member education staff positions as applicable.
Assists Clinical Services nurse and dietitian with MCHCP health education events.
Performs other related duties as needed or assigned.