Tech Support Level 2

Start Date: Immediate

Terms of Employment:

• Responsible To: Director of Network Technology and designee
• Location: District
• Hourly Rate: $18.21
• Calendar: 261 days per year / Year-Round Employee (prorated based upon start date)
• Hours Per Day: 8 hours per day with a 30-minute unpaid lunch break
• Daily Schedule: 7:00 am - 3:30 pm
• Benefits: Eligible for medical benefits and paid leave. IMRF participation is required.

Minimum Qualifications:

1. High School Diploma or equivalent. 
2. Recommended associate degree or technical degree in Computer Science, Computer Programming, or related field preferred. 
3. Recommended professional certifications from Microsoft, Cisco, and Google. 
4. Relevant, hands-on experience repairing chromebooks, computers, and other devices.
5. In-depth knowledge of Microsoft and Apple Operating Systems.
6. In-depth knowledge of Microsoft Office and Google G-Suite.
7. Certifications from Microsoft, Cisco, etc is preferred.
8. Working knowledge of VoIP telephone, video, and security systems is preferred.
9. Reliable with excellent communication and organizational skills. 
10. Resourcefulness and problem-solving aptitude.
11. Ability to reliably commute between different district building locations.

Responsibilities / Duties: The Technology Support Level 2 position functions as the primary technician for maintenance and repair of the district technology hardware.  The Technology Support Level 2 shall be able to diagnose and resolve problems quickly and have the patience to communicate with a variety of users, stakeholders and outside entities.  

1. Must perform all responsibilities in a professional manner consistent with other district practices.
2. Provide primary and secondary technology support for Technology Department functions.
3. Provide leadership role and backup support to other building Technology Support staff.
4. Maintain an inventory of parts required for hardware repairs.
5. Diagnose hardware and software problems and repair or replace defective components in a timely fashion.
6. Install, configure and test computer hardware, operating system software and application software as required.
7. Install, maintain, test, repair or replace defective network infrastructure cabling or hardware as required.
8. Accurately document all diagnostic testing, results, corrective action and/or repairs in department help desk management software.
9. Analyze equipment historical and performance records to determine the need for repair or replacement.
10. Monitor security camera and network access control system for proper continuous operation.
11. Implement security measures to protect data, software, and hardware
12. Recommend changes to improve systems and network configurations.
13. Perform periodic preventative maintenance (clean, inspect, repair, etc.) on all district technology equipment.
14. Will contribute to the ongoing development and successful deployment of the district technology plan.
15. Assists higher-level support technicians in creating materials for end-user documentation and frequently asked questions (FAQs).
16. Coordinates timely repair and/or warranty repair of technology covered by third-party vendors.
17. Must attend training, obtain required certifications, and follow all safety practices for proper use of district and rented equipment. 
18. Additional assignments as assigned.

 Physical Requirements:

1. Requires the ability to sit and/or stand for prolonged periods of time. 
2. Ability to move freely and perform duties in numerous locations throughout the day (involving the ability to stoop, bend, and reach as needed). 
3. Ability to move, lift, carry, pull, or push heavy objects or materials. 
4. Ability to lift 50 pounds. 
5. Exposure to noise and activity of a school setting.