What are the responsibilities and job description for the Communications Deputy Director position at McKinley County, NM?
Job Description
Definition: The incumbent has primary responsibility for monitoring and directing daily activities, staff and the 24-hour operations of the 911 Communications Center. Assists the Director in setting and carrying out the vision, mission and objectives for emergency communications services, which includes receiving, dispatching and routing calls for Police, Fire, EMS and Enhanced 911 services. Directs staffing and allocation of resources during major incidents and natural disasters. Performs administrative duties necessary to support and promote effective Center operations, including delegation of staffing and work assignments; budget and grant request oversight and preparation; development of policies and procedures; purchase, maintenance and upgrade of systems software and equipment; employee training and records management. Job Responsibilities
Essential Job Functions: Note: This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below does not identify all duties performed by any single incumbent in this position. Additionally, please be aware of the legend below when referring to the physical demands of each essential function.
Observes, directs, and manages the daily operations and activities of the 911 Communications Center. Ensures the efficient deployment of staff and resources during major incidents and natural disasters. Responsible for informing and maintaining contact with elected officials, County Management, Police & Fire Chiefs and other key leaders from internal and external agencies, departments, and divisions. Acts for the 911 Communications Center in the Director"s absence.
Leads, supervises, and directs subordinate staff, including the 911 Emergency Dispatch Supervisors, who are responsible for delivering and carrying out the Center"s mission-critical services. Determines workload, work shifts and delegates assignments. Establishes and maintains accountabilities that ensure the Center"s success at attracting, retaining, and motivating a highly competent, service-oriented staff who are capable of supporting the mission, objectives and service expectations of the Center. Participates in hiring and promotion processes. Responds to employee grievances and oversees the general conduct of all subordinate personnel. Makes recommendations to the Director with regard to disciplinary action.
Sets employee performance standards, training, continuing education and certification requirements. Ensures that personnel are trained and knowledgeable when technology is introduced, updated, upgraded, or replaced.
Develops, prepares and monitors budget. Approves and tracks costs/expenditures for equipment, personnel and contracts. Responsible for writing, applying and overseeing grants pertaining to the Center. Makes recommendations for the purchase and distribution of materials necessary for maintenance and repair on all PSAP systems. Seeks out funding sources and assists Procurement in preparing formal solicitations.
Assists the Director with the formulation, issuance, and implementation of PSAP rules, regulations, policies and procedures. Ensures compliance with applicable federal and/or state laws, regulations and/or agency rules, standards and guidelines.
Plans, coordinates, prioritizes, and supervises projects, programming and upgrades related to the Center"s software and technological systems, including the CAD, 911 and Radio systems. Coordinates with contractors and vendors for scheduled maintenance and required equipment repair. Assigns maintenance personnel as needed. Suggests issuance of general and/or special orders necessary to promote effective operations. Researches, recommends, and maintains agreements and contracts with vendors.
Recommends and manages short and long-range plans for all software, equipment, technology, and systems maintenance necessary to ensure successful Center operations. Proposes plans for growth and makes recommendations for service improvements.
Develops, tracks, and maintains systems, records and legal documents that provide for the proper evaluation, control, and documentation of 911 Communication Center operations. Prepares statistical reports, as requested.
Serves on committees affecting the delivery of communications services, as appointed by the Communications Director.
Performs other duties as assigned. Knowledge, Skills and Abilities
Minimum Qualifications: -
High School Diploma or GED Equivalent
Two (2) years as a Certified Dispatcher
Any combination of college education, training, or work experience equaling four (4) years directly related to emergency communications and dispatch.
1-2 years of supervisory experience
Preferred Qualifications: -
ED-Q Certification
Cardio-pulmonary (CPR) certification
Prior work experience within the McKinley County Metropolitan Dispatch Authority
Experience working in a local/county government.
Bilingual (Navajo, Zuni, Spanish)
Knowledge, Skills, and Abilities: -
Ability to maintain positive working relationships and communicate effectively orally and in writing with department management, supervisors, other employees, professional peers and the general public.
Ability to make decisions and respond simultaneously to multiple requests for information in accordance with established laws and ordinances.
Comprehensive knowledge of the computer aided dispatch (CAD) system, telephone, radio and station alerting equipment, their related hardware and software capabilities.
Comprehensive knowledge of current communications center personnel policies and procedures.
Knowledge of Modern and complex principles and practices of providing emergency communication services.
Knowledge of Police dispatch, and National Crime Information Center (NCIC) operator functions.
Knowledge of Operations, services and activities of an emergency communications or dispatch program.
Knowledge of Computer systems used in law enforcement agencies, including NCIC and related equipment.
Skilled in Principles of supervision, training, and performance evaluation.
Knowledge of Basic operations, services, and activities of a training program.
Knowledge in all aspects of medical, police, and fire dispatching
Knowledge of Modern office procedures, methods and equipment including computers.
Experience as a classroom trainer or educator is desirable but is not required. Additional Information
Certificates and Licenses:
Must possess a valid Driver"s License at time of employment and be insurable for liability purposes; and the ability to possess a New Mexico Driver"s License within six (6) months of hire date.
Must be certified by the State of New Mexico as a Public Safety Telecommunicator.
Must possess (or obtain within six months of hire) certifications, including: certification by the State of New Mexico in Emergency Medical Dispatching (EMD); ED-Q Certification; Cardio-pulmonary (CPR) certification; certification in the use of radio communications and teletype network systems (NCIC, NMCIC, NLETS, NMLETS, etc.)
Supervisory Controls: The incumbent performs their duties under the supervision of the Communications Director.
Working Conditions: Comfortable working conditions. Required to stay within workstation boundaries for extended periods of time. Intermittent sitting, standing, and walking in a normal office environment. Typing, copying, writing, and using a computer is a regular part of the day.
Considerable exposure to stressful situations as a result of human behavior and due to the crisis nature of the duties.
Unconventional working hours, including overnight and holidays, may be required during major incidents, including emergencies and natural disasters.
Conditions of Employment: Incumbent must pass a conditional post-offer of employment Physical Examination, conditional post-offer of employment Drug Analysis Test, is subject to annual physical examination, a background check from the National Criminal Information Center, an annual drug analysis test. Disclaimer
Nothing in this job description restricts management"s right to assign or reassign duties and responsibilities to this job at any time. Application Special Instructions
Please attach copies of your listed certifications, degrees, and/or transcripts.
Applicants applying on or before the "For Best Consideration Date" (FBC) will be considered first. Applicants applying after the "For Best Consideration Date" (FBC) will only be screened IF a viable candidate cannot be found in the "For Best Consideration Date" (FBC) pool of applicants.
Definition: The incumbent has primary responsibility for monitoring and directing daily activities, staff and the 24-hour operations of the 911 Communications Center. Assists the Director in setting and carrying out the vision, mission and objectives for emergency communications services, which includes receiving, dispatching and routing calls for Police, Fire, EMS and Enhanced 911 services. Directs staffing and allocation of resources during major incidents and natural disasters. Performs administrative duties necessary to support and promote effective Center operations, including delegation of staffing and work assignments; budget and grant request oversight and preparation; development of policies and procedures; purchase, maintenance and upgrade of systems software and equipment; employee training and records management. Job Responsibilities
Essential Job Functions: Note: This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below does not identify all duties performed by any single incumbent in this position. Additionally, please be aware of the legend below when referring to the physical demands of each essential function.
Observes, directs, and manages the daily operations and activities of the 911 Communications Center. Ensures the efficient deployment of staff and resources during major incidents and natural disasters. Responsible for informing and maintaining contact with elected officials, County Management, Police & Fire Chiefs and other key leaders from internal and external agencies, departments, and divisions. Acts for the 911 Communications Center in the Director"s absence.
Leads, supervises, and directs subordinate staff, including the 911 Emergency Dispatch Supervisors, who are responsible for delivering and carrying out the Center"s mission-critical services. Determines workload, work shifts and delegates assignments. Establishes and maintains accountabilities that ensure the Center"s success at attracting, retaining, and motivating a highly competent, service-oriented staff who are capable of supporting the mission, objectives and service expectations of the Center. Participates in hiring and promotion processes. Responds to employee grievances and oversees the general conduct of all subordinate personnel. Makes recommendations to the Director with regard to disciplinary action.
Sets employee performance standards, training, continuing education and certification requirements. Ensures that personnel are trained and knowledgeable when technology is introduced, updated, upgraded, or replaced.
Develops, prepares and monitors budget. Approves and tracks costs/expenditures for equipment, personnel and contracts. Responsible for writing, applying and overseeing grants pertaining to the Center. Makes recommendations for the purchase and distribution of materials necessary for maintenance and repair on all PSAP systems. Seeks out funding sources and assists Procurement in preparing formal solicitations.
Assists the Director with the formulation, issuance, and implementation of PSAP rules, regulations, policies and procedures. Ensures compliance with applicable federal and/or state laws, regulations and/or agency rules, standards and guidelines.
Plans, coordinates, prioritizes, and supervises projects, programming and upgrades related to the Center"s software and technological systems, including the CAD, 911 and Radio systems. Coordinates with contractors and vendors for scheduled maintenance and required equipment repair. Assigns maintenance personnel as needed. Suggests issuance of general and/or special orders necessary to promote effective operations. Researches, recommends, and maintains agreements and contracts with vendors.
Recommends and manages short and long-range plans for all software, equipment, technology, and systems maintenance necessary to ensure successful Center operations. Proposes plans for growth and makes recommendations for service improvements.
Develops, tracks, and maintains systems, records and legal documents that provide for the proper evaluation, control, and documentation of 911 Communication Center operations. Prepares statistical reports, as requested.
Serves on committees affecting the delivery of communications services, as appointed by the Communications Director.
Performs other duties as assigned. Knowledge, Skills and Abilities
Minimum Qualifications: -
High School Diploma or GED Equivalent
Two (2) years as a Certified Dispatcher
Any combination of college education, training, or work experience equaling four (4) years directly related to emergency communications and dispatch.
1-2 years of supervisory experience
Preferred Qualifications: -
ED-Q Certification
Cardio-pulmonary (CPR) certification
Prior work experience within the McKinley County Metropolitan Dispatch Authority
Experience working in a local/county government.
Bilingual (Navajo, Zuni, Spanish)
Knowledge, Skills, and Abilities: -
Ability to maintain positive working relationships and communicate effectively orally and in writing with department management, supervisors, other employees, professional peers and the general public.
Ability to make decisions and respond simultaneously to multiple requests for information in accordance with established laws and ordinances.
Comprehensive knowledge of the computer aided dispatch (CAD) system, telephone, radio and station alerting equipment, their related hardware and software capabilities.
Comprehensive knowledge of current communications center personnel policies and procedures.
Knowledge of Modern and complex principles and practices of providing emergency communication services.
Knowledge of Police dispatch, and National Crime Information Center (NCIC) operator functions.
Knowledge of Operations, services and activities of an emergency communications or dispatch program.
Knowledge of Computer systems used in law enforcement agencies, including NCIC and related equipment.
Skilled in Principles of supervision, training, and performance evaluation.
Knowledge of Basic operations, services, and activities of a training program.
Knowledge in all aspects of medical, police, and fire dispatching
Knowledge of Modern office procedures, methods and equipment including computers.
Experience as a classroom trainer or educator is desirable but is not required. Additional Information
Certificates and Licenses:
Must possess a valid Driver"s License at time of employment and be insurable for liability purposes; and the ability to possess a New Mexico Driver"s License within six (6) months of hire date.
Must be certified by the State of New Mexico as a Public Safety Telecommunicator.
Must possess (or obtain within six months of hire) certifications, including: certification by the State of New Mexico in Emergency Medical Dispatching (EMD); ED-Q Certification; Cardio-pulmonary (CPR) certification; certification in the use of radio communications and teletype network systems (NCIC, NMCIC, NLETS, NMLETS, etc.)
Supervisory Controls: The incumbent performs their duties under the supervision of the Communications Director.
Working Conditions: Comfortable working conditions. Required to stay within workstation boundaries for extended periods of time. Intermittent sitting, standing, and walking in a normal office environment. Typing, copying, writing, and using a computer is a regular part of the day.
Considerable exposure to stressful situations as a result of human behavior and due to the crisis nature of the duties.
Unconventional working hours, including overnight and holidays, may be required during major incidents, including emergencies and natural disasters.
Conditions of Employment: Incumbent must pass a conditional post-offer of employment Physical Examination, conditional post-offer of employment Drug Analysis Test, is subject to annual physical examination, a background check from the National Criminal Information Center, an annual drug analysis test. Disclaimer
Nothing in this job description restricts management"s right to assign or reassign duties and responsibilities to this job at any time. Application Special Instructions
Please attach copies of your listed certifications, degrees, and/or transcripts.
Applicants applying on or before the "For Best Consideration Date" (FBC) will be considered first. Applicants applying after the "For Best Consideration Date" (FBC) will only be screened IF a viable candidate cannot be found in the "For Best Consideration Date" (FBC) pool of applicants.
Salary : $60,320 - $66,352