What are the responsibilities and job description for the Patient Experience Representative position at McLaren Flint?
About Us
McLaren Health Care is a fully integrated health network committed to quality, evidence-based patient care with locations in Michigan and Indiana. The McLaren system includes 13 hospitals in Michigan, ambulatory surgery centers, imaging centers, a primary and specialty care physician network, commercial and Medicaid HMOs, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, one of only 53 National Cancer Institute-designated comprehensive cancer centers in the U.S.
Patient Experience Representative
Michigan, Flint
NEW
Administrative/Clerical
McLaren Flint
23009018
Department: Guest and Patient Relations
Shift: Day
Daily Work Times: 8:00 a.m. - 4:30 p.m.
Scheduled Bi-Weekly Hours: 80
Pay Range: $18.99 - $26.59
Position Summary
Reporting to the Director of Patient Experience, the Patient Experience Representative serves as a liaison between patients, families, providers, and clinical staff and is responsible for promoting safe, efficient, and quality care delivery. The individual in this position will serve as the point of contact for complaints, grievances, and concerns for McLaren Flint. Additionally, the Patient Experience Coordinator will assist in providing relevant support, education, and training across the organization related to the patient experience.
Required:
- Associate degree in business administration or related field
- Six months previous customer service experience
Preferred:
- Previous process improvement and customer service experience
Equal Opportunity Employer of Minorities/Females/Disabled/Veterans
We are committed to encouraging and sustaining a work environment free of unlawful harassment, discrimination, and/or retaliation. We are an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s race, color, age, religion, sex/pregnancy (including pregnancy/childbirth or pregnancy/childbirth-related conditions), sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other status prohibited by applicable laws. We also make good faith efforts to recruit, hire, and promote qualified women, minorities, individuals with disabilities, and veterans.
Additional Information
- Schedule: Full-time
- Requisition ID: 23009018
- Daily Work Times: 8:00 a.m. - 4:30 p.m.
- Hours Per Pay Period: 80
- On Call: No
- Weekends: No
McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.
Salary : $19 - $27