What are the responsibilities and job description for the Customer Service Representative position at McLendon Cleaners?
We are looking for a customer-oriented service representative. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
- Manage incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Keep records of customer interactions, process customer accounts
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills
- Proven customer support experience or experience as a client service representative
- Active listening skills
- Be able to run cash register
- Assist customers with dropping off items and assist customers with checking out
- Sorting clothing items, bagging clothing items, etc.
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Greet customers with a smile
- Ability to multi-task, prioritize, and manage time effectively
- Representative will need to learn our computer software
- Be able to run cash register'
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Benefit Conditions:
- Waiting period may apply
Communication method(s) used:
- Phone
- In person
Hours per week:
- 20-29
- 30-39
Typical end time:
- 6PM
Typical start time:
- 7AM
This Job Is:
- Open to applicants who do not have a high school diploma/GED
- A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- A good job for someone just entering the workforce or returning to the workforce with limited experience and education
- Open to applicants who do not have a college diploma
Work Remotely
- No
Job Types: Full-time, Part-time
Pay: $10.00 - $12.50 per hour
Benefits:
- Employee discount
- Paid time off
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work Location: In person
Salary : $10 - $13