Front Office Coordinator

McLeod Centers for Wellbeing, recently transitioned from McLeod Addictive Disease Center, was founded in 1969 in Charlotte. It has since grown to be the largest provider of comprehensive substance use disorder treatment in western North Carolina. From initial assessment to customized aftercare, McLeod Centers provides compassionate, steadfast support for our patients’ healing journey. We are looking for passionate people to join our team as we work to deliver quality care to those who need it most. 

McLeod Centers for Wellbeing is currently accepting applications for a Full-time Front Office Coordinator to work in its MAT program in Monroe. The program hours of operation are Monday to Friday, 5:00 a.m. - 12:30 p.m. 

What does this position do for the agency? The position is responsible for the following, with other duties as assigned:  

• Serve clients in person at the desk and over the phone. 

• Enter/update client demographic information in Avatar as appropriate. 

• Direct clients to the appropriate clinician for services. 

• Facilitate client fee payments. 

• Verify Medicaid eligibility as needed. 

• Sort mail and incoming/outgoing faxes 

• Prepare and maintain client records. 

• Order inventory. 

• Complete other administrative and clerical tasks as necessary.  

What kind of education and experience is needed? 

Minimum High School diploma or equivalency certificate required. Preferred three years' experience of customer service, reception and administrative duties. Effective skills in typing, filing, computers, computer software, and verbal communication skills with clients and peers.  

What does full time mean?
Full-time employees work a 37.5 hour week. This position provides benefits to include paid sick and vacation time, paid holidays, medical/dental/vision coverage, Flex Spending, 401(k) and a friendly work environment.  

Research shows that women and underrepresented groups only apply to jobs only if they feel they meet 100% of the qualifications. McLeod Centers encourages you to break that statistic and apply. No one ever meets all of the qualifications. We look forward to your application. 

In the interest of public health and safety, McLeod Centers requires its staff to be fully vaccinated against Covid-19 or to request an accommodation from the human resources department. All applicants must be willing to comply with the mandatory vaccine policy in order to be considered for employment.