What are the responsibilities and job description for the Member Support Specialist position at MDO Holdings?
Welcome to O2 Fitness
As a leading fitness center, we are committed to providing an unparalleled experience for our members. Our goal is to foster a community that supports and motivates individuals to achieve their health and wellness goals.
Key Responsibilities:
This role involves working closely with our members and colleagues to deliver outstanding customer service and contribute to maintaining a clean and organized facility.
Main Tasks:
- Develop strong relationships with members, greeting them warmly and addressing their needs
- Communicate effectively with callers, responding to their inquiries and resolving any issues
- Process membership applications, scheduling personal training orientations as needed
- Address member concerns, providing timely and effective solutions
- Collaborate with the housekeeping team to ensure the facility remains clean and organized
- Manage inventory levels, restock supplies, and maintain visually appealing displays
Why Join Our Team?
We offer a dynamic work environment, competitive compensation, and benefits that include:
- Complimentary O2 Fitness membership
- Discounted Personal Training sessions
- A supportive team culture
- O2 Fitness Rewards store access
