Document Specialist

Position Title: Document Specialist / Credential Processor

Classification: Full-time; Non-Exempt under the Fair Labor Standards Act (FLSA)

Report to: Account Manager & Manager of Team Operations

Location: 100% on-site – Holmdel, New Jersey; On-site training in Newtown, PA

Date: July 2024 – January 2025

Job Summary:

The Credential Processor position is a 6-month focus on the validation of college transcripts for law school candidates.

Duties/Responsibilities:

• Review, scan, and upload documents to the candidate portal on behalf of the customer service team
• Opens/receives academic documents, reviews them for authenticity and scans them into the computer system
• Verifies and modifies academic record information from credentials into/against applicant electronic files
• Assists as necessary with all the aspects of the group’s work to meet company needs
• Works under supervision of the Manager assisted by the coordinator
• Downloads electronic documents, reviews them for authenticity and legibility, and scans them into the computer system
• Verifies and modifies academic record information from credentials into/against applicant electronic files
• Edits, updates, changes and/or corrects any information related to applicant credentials
• Prepares and sends correspondence related to credential processing
• Assists as necessary with all aspects of the group’s work to meet company needs
• Ensure that all client process and procedures have been implemented, understood, and followed
• Participate and promote the company’s culture including, but not limited to, the company’s Diversity, Equity, and Inclusion plan
• Ensure proper use of equipment and sensitive security information and reports

Required Skills/Abilities:

• Exceptional interpersonal and customer service skills
• Develops and maintains an understanding of all policies and procedures
• Basic understanding of laws and regulations regarding the EEOC and ADA
• Ability to provide practical solutions to complex problems in an independent work environment
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education/Experience:

• Computer literacy required; knowledge of office productivity tools, such as Microsoft Word, required
• Associated typing skills, required
• Strong ability to interpret and analyze computer files, and good judgmental skills required
• Familiarity with higher education admission procedures and concepts, such as transcripts, preferred
• Must be able to process high volumes of paper documents with strict attention to detail and high accuracy
• Excellent written communication skills, required
• The ability to maintain professionalism and work well under pressure in a production environment is required. Flexibility and adaptability to change are necessary
• Must be a quality-conscious team player
• Ability to exercise excellent judgment
• Possess a positive attitude and demeanor
• Be a team player and flexible to shift priorities and work dictates