HOME DELIVERY COORDINATOR ON CALL

Description

General Summary

Provide efficient operation of the Meals on Wheels Home Delivery services, including training and scheduling of volunteers, oversight of packing meals, pick-up and delivery, client reassessments, and maintenance of accurate records for Meals on Wheels People clients and volunteers. Provide general office support, kitchen assistance, corporate outreach, and community engagement as needed.

Principal Duties and Responsibilities (Essential Functions)

• Manage on-time delivery of meals to home-bound participants following all standards developed by Meals on Wheels People.
  • Schedule volunteer drivers for each route daily.
  • Maintain route books with accurate delivery information on MOW participants; make adjustments as needed.
  • Follow up with the home delivery participant if the driver cannot deliver the meal.
  • Responsible for home delivery participant care, including reassessments, change of condition tracking, and record maintenance; alert Service Coordinator and Site Manager as necessary regarding needs/high-risk clients.
  • Perform Meals on Wheels delivery duties for routes lacking volunteer coverage.
• Assist Site/Kitchen Manager as necessary with responsive hunger relief services.
  • Supplemental meals for clients with food insecurity.
  • Meal services for partnerships and contracts.
  • Ethnic meals.
  • Programming in response to isolation.
• Assist in screening, registration, and training of volunteers.
• Maintain and update client and volunteer information in data management systems.
• Complete all required administrative tasks as assigned.
• Have knowledge of and support Meals on Wheels People agency-wide events and fundraising initiatives.
• Participate in in-service training and attend required meetings.
• Support the mission, vision, values, and strategic plan of Meals on Wheels People, Inc.
• Other duties as assigned.

Qualifications

Education & Knowledge

• High School diploma or equivalent.
• Valid Food Handler’s Certification or ability to obtain within two weeks from the date of hire.
• Current ServSafe certification or ability to obtain one within 18 months of hire.
• Valid driver’s license, auto insurance, and transportation required.
• CPR certified or ability to obtain within 18 months from date of hire.

Skills, Abilities & Experience

• COVID-19 vaccination or approved waiver required
• Proven experience in effectively manage, engage and retain volunteers.
• Bilingual/Bicultural English/Spanish, Vietnamese, Russian, Asian or African languages strongly preferred.
• Excellent organizational, record keeping, time management and multi-tasking skills including the ability to set priorities and be flexible to last-minute changes. 
• Ability to work in a team environment and effectively communicate with diverse populations including minority, low income and persons with disabilities.
• Strong ability to problem solve and implement solutions.
• Proficient in computer applications and MS Office suite.
• Ability to quickly learn new computer programs; experience with client data management systems a plus.

Working Conditions/Physical Demands

• Fast paced, with significant people interaction.

• Ability to repetitively move 25lbs regularly and up to 50lbs; routinely moves cooler and cooler bags from one location to another and from various heights in preparation of and for the completion of meal delivery; ability to ascend stairs and move around on city sidewalks.
• Sitting for short periods of time and typing.
• Dexterity of hands and fingers required for operation of general office equipment.
• Must successfully complete and pass a drug and alcohol test and criminal background check.

Any satisfactory combination of experience, training and/or education which ensures the ability to perform the work may substitute for the above qualifications.

Benefits

• Four Day Work Week (Mon-Thurs)
• Paid Sick Leave
• Employee Lunch Program
• Employee Wellness Program: $150 reimbursement per employee per year
• Employee Assistance Program: Mental health, physical health and work-life balance resources
• Employee discounts on cellular, travel, childcare and more!
• Professional Development Program: $200 reimbursement for professional development outside the organization

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This document does not create an employment contract, implied or otherwise; employment in this job is an at-will employment relationship.

Salary : $17