Client Advocate

Job Description

Job Title: Client Advocate

Classification: Non-Exempt (Full-time)

Job Reports To: Director, Client Services

Next Level: Vice President, Strategic Client Programs

Job Summary:

To complete a face to face initial and yearly assessment on individuals in need of nutritional services and make appropriate referrals for all other services needed

Major Responsibilities:

• Establish contact with individuals in need of services (and caregivers/families) to schedule face-to-face assessment within the parameters of client case management program.
• Complete an accurate assessment on all eligible clients and make the appropriate referrals to ADRC.
• Visit current clients face to face at a minimum of once per year to complete reassessment.
• Provide advocacy for older, homebound, isolated persons.
• Utilize our proprietary data management software and maintain HIPAA compliance.
• Perform clerical responsibilities as they relate to Client Services program.
• Cross-train in the functions of e-CIRTS reporting for the Client Services Director.
• Maintain a schedule of appointments and office time according to the master schedule as maintained by the Client Services Director.
• Perform outreach by locating individuals in the community that are in need of Meals On Wheels PLSU services.
• May perform other duties as required by workload and supervisor.

Minimum Requirements:

• High School diploma or equivalent
• 2 years case management experience.
• Valid drivers’ license with a reliable automobile.

Skills, Tools, and Technology Requirements:

• Ability to work independently and interact with elderly and disabled people while gathering confidential information with discretion and compassion.
• Ability to perform data entry with complete accuracy.
• Ability to follow directions.
• Must be detail oriented.
• Must be computer literate and able to demonstrate excellent telephone skills.
• Must have a good working knowledge of various types of office equipment.
• Ability to assess the social and economic needs of individuals and accurately document these findings.
• Ability to obtain certification in UCAT training applicable to the position requirements.
• Must have very good oral and written communication skills and be able to follow directions.
• Must be able to bend, lift, carry, push, and pull 25 lbs. or 50 lbs. with assistance.
• Bi-lingual preferred.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
All employees are required to practice safe hygiene. This position requires vaccination for COVID-19, due to face-to-face contact with clients.

Work Location: One location

Salary : $16 - $0