Child Support Case Coordinator

Child Support Case Coordinator – Department of Community Resources

Please apply by: 11/25/2024

“Follow Your Calling, Find Your Career”

Hiring Range: $20.00 - $26.13/ hour

This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Department of Community Resources (DCR) through its Community Resource Center, supports the core departments of Mecklenburg County Health and Human Services (HHS) in doing their business through an integrated service delivery model of subject-matter experts from each core department and community partners who provide services to County residents in our HHS Community Resource Center. In addition, DCR is responsible for administering Child Support Services, Economic Services, MeckSuccess, HOMES, and Unified Workforce Development programs, as well as Integrated Health and Human Services Mail Services.

Position Specific Summary
The Child Support Case Coordinator position will support the Department Monday – Friday. The selected candidate will undergo a training period for the first couple of months upon acceptance of this role.

Location:
430 Stitt Road
Charlotte, NC 28213

Position Summary
Responsible for providing professional-level case management or case coordination services for child support services purposes. This is an entry level position and will manage child support cases in accordance with federal, state, and local laws and procedures.

Essential Functions

• Initiate, prepare, organize, and enforce child support orders in accordance with program requirements

• Monitor court-ordered payments to determine what action to take when the absent parent is in out of compliance with court order

• Mediate out of court, schedules for court and monitors cases for compliance

• Establish voluntary and judicial paternity and support

• Establish, modify and enforce child support orders, prepare cases for legal action and support orders by analyzing, monitoring, and reconciling accounts

• Prepare cases for legal action, including providing direct support to agency attorney in court; testifies in court and documents court disposition into the automated system

• Provide financial management of support orders by analyzing, monitoring and reconciling accounts

• May be required to staff shelters in the event of a disaster

Minimum Qualifications
Experience:
Minimum two years of experience in case management, eligibility, investigative, financial services, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work.

Education:
Associates degree in Business Administration, Human Services, Law Enforcement, Criminal Justice, or another relevant field.

Combination of relevant education and relevant experience accepted? Yes

Licenses and Certifications
May require a valid North Carolina or South Caroline Driver's License
May need to obtain and maintain a valid Mecklenburg County Vehicle Operator’s Permit

Preferred Qualifications
Child Support Services experience
Bachelor’s degree in Business Administration, Human Services, Law Enforcement, Criminal Justice, or another relevant field is preferred

Knowledge, Skills and Abilities
Knowledge of
The Child Support Services Program and applicable legal procedures
Applicable Federal, State, and local laws, rules, and regulations
Legal documents; civil/family court legal procedures
Case management principles
Multiple social service programs (consolidated human services environment)
Mediation techniques
Interviewing techniques
Customer service principles
Mathematical principles

Skills
Providing competent and professional customer service
Using a computer and related software applications
Performing mathematical calculations
Reading and interpreting legal documents
Applying applicable Federal, State, and local laws, rules, and regulations
Preparing reports
Managing complex caseloads in multiple programs concurrently
Conducting interviews and research
Relating and comparing data from different sources; organizing, analyzing, and summarizing information relevant to assigned cases

Abilities
Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization
Care Management: Having the knowledge and skills to link, coordinate, and monitor supports and services
Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Engagement Readiness: Demonstrating a willingness to commit to one's work and to invest one's time, talent, and best efforts in accomplishing organizational goals
Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently
Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
Safety Intervention: Possess knowledge of conditions that affect patient, self, and/or employee safety under normal conditions and conditions that occur in crisis situations; skilled in identifying conditions that might cause health or safety hazards and takes action to remove such hazards; understands all aspects of providing a safe environment for patient, self, and/or others in crisis

Computer Skills
Proficient in various computer applications including Microsoft Office Suite

Work Environment
Works in an office setting with moderate noise

Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.