Librarian - Adult Services

Librarian – Adult Services
Charlotte Mecklenburg Library

“Follow your calling, Find your career”

Please apply by 8/18/25

Salary Range $52,251.74 - $65,314.68
This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

Essential Functions:
Meet customers' informational, research and pleasure reading needs by matching requests to appropriate resources.
Determine the timeliest, authoritative and appropriate information source for each customer, based on questions asked, the information required, and the format (print, non-print) that provides the most effective delivery.
Train customers in the use of electronic reference resources, internet searches, e-books and digital downloads; provide guidance and instruction for both general and specific requests. Enables customers to operate PCs, tablets, mobile devices to access digital materials.
Troubleshoot problems or instructs customers in the use of software and hardware. Assesses the level of instruction needed to use technology.
Manage and maintain library materials in specific, assigned areas of the collection by noting community needs and customer requests, consulting reviews and bibliographies, checking lost and missing reports and recommending purchases.
Perform relevant collection management tasks to ensure that resources are available to meet the informational and recreational needs of the community.
Provide quality programming for a targeted audience; creates promotional materials and merchandises collection with displays.
Develop varied and creative programs, publications and displays to enhance library services.
Continue professional development through workshops, classes, webinars, conferences, retreats, etc. request marketing assistance.
Choose activities to enhance or develop skills needed to meet professional or learning goals.
Perform administrative duties that may include serving as manager on duty, scheduling employees, submitting maintenance and IT tickets, dealing with customer concerns, reserving meeting rooms, interpreting and enforcing library policy.
Exercise sound judgment and uses available resources to determine the action needed.

Minimum Qualifications:
Minimum of two years of public library experience

Education:
Master’s degree in Library science from an ALA-accredited institution

Licenses and Certifications:
NC Public Library certification required or must be obtained within 12 months of hires

Preferred Qualifications:
Experience with providing adult programs in a public library setting
Experience teaching digital literacy sessions or other relevant teaching experience for adults and older adults
Project-based leadership experience that demonstrates ability to think strategically, organize tasks, and meet project goals

Knowledge, Skills and Abilities:
Knowledge of
Library science
Reference interview process
Familiarity with the library's classification system, cataloging interface of the Online Public Access Catalog and OCLC/MARC records

Skills:
Familiarity with readers' advisory and reference resources
Excellent customer service, including strong verbal and written skills
Working with a diverse population
Assessing a customer's needs and abilities to match them with the appropriate information or materials
Excellent time-management skills with attention to detail

Abilities:
Decision- Making: Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probably consequences
Collaboration: Working effectively and cooperatively with others; establishing and maintain good working relationships
Technical/Professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
Managing Work: Effectively managing one’s time and resources to ensure that work is completed efficiently
Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs
Continuous Leaning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application


Computer Skills:
Advanced proficiency in Microsoft Office, especially Microsoft Excel or other similar tools
Technological adeptness with PCs and mobile devices, internet and database searching, and email
Comfortable using Zoom, Teams, and other online meeting platforms

Work Environment:
Works in an open-plan office setting with moderate noise


Selection:
This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations.

Reasonable Accommodations Statement:
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement:
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.