What are the responsibilities and job description for the Hotel Supervisor position at Meco Hotels?
The Hotel Supervisor at Meco Hotel is a dynamic and customer-focused leader responsible for ensuring smooth daily operations, exceptional guest experiences, and efficient management of staff and resources. This role demands a proactive individual with excellent organizational and communication skills to uphold the hotel’s standards and drive operational excellence.
Description
Key Responsibilities:
Operational Management:- Covers front desk shifts during slow periods and/or as needed
- Oversee daily operations across all departments, including front desk, housekeeping, food and beverage, and maintenance.
- Ensure compliance with hotel policies, safety regulations, and industry standards.
- Address and resolve guest complaints promptly and professionally.
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Staff Supervision:
- Hire, lead, motivate, and manage a team of employees, ensuring high levels of performance and engagement.
- Conduct training sessions and provide ongoing development opportunities for staff.
- Schedule and allocate tasks to optimize efficiency and coverage.
- Responsible for finding front desk coverage or filling front desk spots in the event staff calls out
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Guest Experience:
- Maintain a welcoming and professional atmosphere for all guests.
- Monitor guest feedback and implement improvements to enhance satisfaction.
- Collaborate with the marketing team to promote hotel services and special events.
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Financial Oversight:
- Assist in budgeting, cost control, and revenue management.
- Monitor inventory levels and approve purchases to maintain adequate supplies.
- Ensure financial records are accurate and up-to-date.
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Quality Assurance:
- Conduct regular inspections to ensure the property meets cleanliness and maintenance standards.
- Implement and enforce quality control measures to maintain a high standard of service.
- Stay updated on industry trends and best practices to keep the hotel competitive.
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Crisis Management:
- Respond to emergencies, such as safety incidents or technical issues, with efficiency and composure.
- Develop and implement contingency plans to minimize disruptions.
Qualifications:
- Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
- Experience: Minimum of 3-5 years in a supervisory role within the hospitality industry.
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Skills:
- Strong leadership and interpersonal abilities.
- Excellent problem-solving and decision-making skills.
- Proficiency in hotel management software and Microsoft Office Suite.
- Exceptional organizational and multitasking capabilities.
- Ability to work flexible hours, including weekends and holidays.
- Certifications: First Aid, CPR, or other relevant certifications (preferred).
Benefits:
- Competitive salary and opportunity for performance-based bonuses (based on Meco Hotel and individual performance).
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Professional development opportunities.
- Employee discounts on hotel services and accommodations.
Salary
$22 - $22 per hour
Salary : $22