IT Help Desk Technician

Position: IT Help Desk Technician

Reports to: Director of IT

Company Overview

Med One Group, a leader in the medical equipment industry, is seeking an IT Help Desk Technician. Med One is a multi-state operation with over 200 employees. We provide equipment solutions via financing options, long and short-term rental, sales, and support services. The IT department plays a critical role in providing technology support throughout the organization.

Summary

Med One Group is seeking a dependable, self-motivated individual to work in our IT Department as an IT Help Desk/Jr. Systems Administrator. This is a full time, non- exempt position reporting to the Director of IT.

Essential Functions

• This individual will be responsible to oversee the daily performance of Med One Group’s computer systems
• Answer user inquiries regarding computer software or hardware operation to resolve problems
• Enter commands and observe system functioning to verify correct operations and detect errors
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
• Maintain records of daily problems and remedial actions taken, or installation activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
• Develop Training materials and procedures, or train users in the proper use of hardware or software

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms

Travel

Primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

Required Education and Experience

• High School Graduate
• 1-2 years technical school or college experience working with computer systems. Excellent oral and written communication skills and strong interpersonal attributes
• Experience working in a team-oriented atmosphere