Administrator

MedBen offers results-driven solutions through innovation in employee benefits and health plan management, fully supported by customized solutions and a dedicated team of people working for us. Our governing values include flexibility, respect, empathy, and dependability to meet our mission "To be the benefits partner that employers prefer."

This position is responsible for the data entry, eligibility, COBRA notification and claim processing for the Administration (“Admin”) and Specialty Service’s (“SSU”) department.

Responsibilities:
- Process information from phone docs, emails, electronic workbaskets, and US mail into internal software symptoms
- Respond to internal and external inquiries from client base and COBRA qualified beneficiaries
- Initiate and document outgoing calls and emails and receive and document incoming calls and emails from clients, agents, and internal customers
- Provide support to MedBen Customer Service Department and internal MedBen employees with COBRA-related questions, eligibility, and other product-related questions
- Complete output of daily, weekly, and monthly reports, such as COBRA letters, eligibility files, and other system-generated letters, and terminations
- Process benefit reimbursement forms, eligibility review, coordination of benefit updates, ID card orders, and benefit schedules
- Process COBRA group enrollment applications
- Provide backup to Administrative Assistant when working onsite
- Other duties as assigned

Requirements:
- High School diploma or equivalent
- Excellent problem-solving and resolution skills
- Highly organized and detail-oriented with exceptional inputting skills
- Ability to comply with plan documents and established procedures
- Exceptional communication and interpersonal skills to work effectively with internal and external customers
- Ability to prioritize tasks, manage time efficiently, and meet deadlines
- Strong attention to detail in order to maintain accurate records
- Demonstrated experience with Microsoft Office and similar PC-based software programs

Job Type: Full-time

Pay: $33,280.00 - $35,360.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Newark, OH 43055 (Required)

Work Location: Hybrid remote in Newark, OH 43055

Salary : $33,280 - $35,360