Front Office Coordinator/Receptionist

Job Title

Front Office Coordinator

Job Purpose:

Playing a key role for our organization by interacting with patients in a positive, professional, and friendly manner while managing administrative tasks for the medical team.

Duties and Responsibilities:

• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Obtains patient identification and insurance information
• Timely notification to medical assistant of patient arrivals
• Ensuring availability of treatment information by retrieving and updating patient records
• Securely gather patient information and enter it into digital EHR for ease of reference, sending hard copies of patient info to other Providers upon request
• Register check in, and/or check out patients in a timely and friendly manner in accordance with established protocols
• Collect co-pays and payments on account
• Verify patient insurance prior to each days schedule; if insurance has been termed, contact patient to bring current insurance card with them to the appointment
• Maintains patient accounts by verifying insurance information and coordinating with relevant organizations for referral requirements
• Keeps doctor, nurses, medical assistants, and any other related staff abreast of scheduling, patient details, and potential service delay
• Manage daily mail to the clinic
• Outstanding professional phone management skills: manages a multiline telephone system efficiently and politely, minimizing hold time
• Direct phone calls to other people in an office
• Helps maintain office inventory; request office supplies with adequate time to received and schedule service for office equipment repairs
• Secures patient information and maintains patient confidence by completing and safeguarding medical records
• Expedites patient processing by having them fill out forms either digitally or paper
• Maintain patient confidentiality, mandatory familiarity with HIPAA
• Maintains safe, secure, and healthy work environment by establishing and following standards and procedures as well as legal requirements
• Act as liaison with outside lab services for patient information that is needed
• Manage incoming messages from patients and/or outside Providers
• Ensure waiting room and office area is well maintained, neat and clean remaining free of food visible to the patient’s view
• Complete other clerical duties as assigned

Skills and/or qualifications:

• Communication skills to converse clearly over the telephone and in person
• Organization and time management to manage a variety of tasks effectively
• Attention to detail to schedule patients correctly and communicate scheduling difficulties with providers
• Technological skills, such as using word processing and spreadsheet programs to track data
• Interpersonal skills to interact positively with patients who may be upset or stressed
• Understanding of basic health terminology
• Demonstrated ability to interact with healthcare professionals, patients, and insurance companies alike
• Excellent customer service skills

Other

• Special projects or duties as assigned

Job Type: Full-time

Pay: $18.00 per hour

Experience:

• Epic: 1 year (Required)
• front office: 2 years (Required)

Work Location: In person

Salary : $18