Salesforce Administrator

Description

Join the team shaping the future of healthcare! MedBridge is a dynamic company at the intersection of medical technology, online education, and patient engagement. Our Operations team is growing and looking for an enthusiastic Salesforce Administrator to join us!

Why work at MedBridge?:

• We are mission driven. We are not just in it for the money. We believe continuing education improves the lives of both medical professionals and the patients they care for. 
• We create award-winning products. In 2021 alone, we’ve won American “Stevie” Awards for Best Professional Education App and the 2021 MedTech: Digital Health Innovations award, 
• We’re a fast-growing company where you’ll have opportunities to develop your career.  We were named one of the Top 100 Fastest Growing Companies  by the Puget Sound Business Journal (PSBJ) as well as an Inc. 5,000 Fastest-Growth Company for 2021. 
• You’ll make an impact here. Even as we grow, our individual teams remain small and dynamic, meaning the work of every individual matters. 
• Our customers love MedBridge! We had nearly a 100% client retention rate and we continue to hire despite the Covid-19 Pandemic.

We are on the lookout for a dedicated Salesforce Administrator to join our Sales Operations team. If you have a passion for streamlining processes, optimizing Salesforce ecosystems, and driving business growth, this could be the perfect opportunity for you. As a Salesforce Administrator, you will play a vital role in automating complex business processes and ensuring that our Salesforce system is clean, efficient, and aligned with Salesforce best practices.

Responsibilities:

As a Salesforce Administrator at MedBridge, you will:

• User and License Management: Manage user onboarding, deactivation, roles, profiles, permissions, and public groups.
• End User Support: Assist end users with Salesforce functionalities, including setup, training, configuration, and troubleshooting.
• Data Management: Handle duplicate data, data aging, accuracy, and ensure data completeness within the system.
• Sales Process Optimization: Collaborate with Sales, Marketing, and Implementation Teams to enhance the qualified lead process, distribution, and management.
• System Configuration: Configure new and existing functionality, such as user management, custom objects, page layouts, validations, flows, reports, and dashboards.
• Impact Assessment: Assess the impact of new requirements on Salesforce.com and its integration with upstream and downstream applications.
• Technical Development: Perform technical analysis, design, development, and implementation of applications with customization as needed.
• Integration Support: Support integrations across the Salesforce ecosystem and related systems 
• Solution Building: Build solutions on the Salesforce.com platform using configuration and administrative techniques.
• Defect Resolution: Troubleshoot and fix defects for planned releases and production issues. 
• Best Practice Implementation: Research and identify opportunities to apply SFDC best practices and guidelines to improve system productivity, scaling, and monitoring.
• Collaboration: Collaborate with software developers and technical program managers to gather requirements and implement appropriate solutions within the Salesforce platform.

Requirements:

To succeed in this role, you should possess the following qualifications and skills:

• Bachelor’s degree or an equivalent combination of education and experience.
• 3 years of Salesforce Administration experience, with a minimum of 2 years in Salesforce Lightning and Sales Cloud.
• Proven work experience as a Salesforce Administrator or in a similar role.
• Salesforce Administrator Certification is required. One of the following certifications is required: Platform App Builder, Advanced Administration, Sales Cloud Consultant.
• Extensive experience in the administration and maintenance of Salesforce systems.
• Demonstrated analytical and problem-solving skills with a strong attention to detail.
• Ability to assess the impact of new requirements on Salesforce.com and its integrations.
• Proficiency in creating dashboards and customized applications to support internal and customer-facing Salesforce environments.
• Ability to effectively leverage Salesforce configuration and technical/functional capabilities to meet stakeholder requirements.
• Experience working in an agile and dynamic environment to respond to changing project requirements and customer objectives.
• Proficient in the Microsoft Office Suite, Google Suite, and Mac OS.
• Experience implementing and configuring Salesforce-connected apps such as DataLoader, RingLead, Stripe, VLocity, Salesforce CPQ, and Service Cloud.

If you are a Salesforce expert with a passion for optimizing processes and driving business success, we encourage you to apply for this exciting opportunity. Join our team at MedBridge and be a part of our journey to success.

Our Culture:

• Passion. We love what we do and we find inspiration in our passion for improving patient care with innovative products.
• Collaboration. We seek and welcome feedback from colleagues, clinicians, and patients, knowing that collaboration leads to greater success.
• Resourcefulness. We’re continuously iterating and optimizing for long-term success and efficiency. We think of creative ways to solve the problem at hand. 
• Quality. Quality in our work is of utmost importance; we hold ourselves and our teammates to higher standards because the quality of our work directly impacts lives.
• Customer-centric. Our success and continued growth are driven by products customers love.
• Personal health and wellness. MedBridge contributes generously to medical, dental, and vision benefits. We provide paid sick time, vacation time, parental leave, and personal days, and we offer a 401(k) with a company match.
• Personal growth. We offer an annual stipend plus two days of paid time off for you to attend the professional development course of your choice. 

Salary Range: $80,000-$85,000

At MedBridge, salary ranges are assigned to a job based on 3rd party salary benchmark surveys. Individual pay within this range is informed by the candidate's skills, capabilities and experience. 

We embrace diversity and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, your identity expression, or whatever else makes you unique, if you want to raise the bar and join an amazing team of passionate people, then we'd love to work alongside you at MedBridge.

Now it’s your turn. If you liked what you’ve read and think MedBridge would be a great career choice for you, apply now and our Recruiting team will quickly follow up with you. 

Salary : $80,000 - $85,000