Collections Specialist

Definition and Role

Under the direction of the Assistant Director of Revenue Cycle – Revenue Recovery, the Collections Specialist is responsible for collections of outstanding patient balances and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.

Job Responsibilities and Duties

· Reviewing open accounts for collection efforts.

· Making outbound collection calls in a professional manner while keeping and improving customer relations.

· Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.

· Collect customer payments in accordance with payment due dates.

· Locate patients using credit bureau information, background checks, loan documents, and other paperwork or databases.

· Ensure all patient information is correct, including phone numbers and addresses.

· Identify issues attributing to account delinquency and discuss them with management.

· Review and monitor assigned accounts and all applicable collection reports.

· Provide timely follow-up on payment arrangements, and set up repayment plans and new terms of sale

· Mail correspondence to customers to encourage payment of delinquent accounts.

· Faxes documents to accounts and follow up.

· Send statements of delinquencies to third party collection agency.

· Follows federal and state laws dealing with debit collection.

· Print reports for management and follow all policies and procedures.

· Ability to work well under pressure and adapt to changes in project priorities.

· Performing other duties as required

Qualifications

· A minimum of 2 years of corporate collections experience including interaction with a large customer base.

· Strong communication, problem solving, and analytical skills required

· Ability to work independently and to adapt to a fast-changing environment.

· Proficiency in Microsoft Office including Excel, Word, and Access.

· Experience in a telecommunications environment is preferred but not required.

· Must have attention to detail with an eye for accuracy.

· Organized; sets priorities; meets deadlines

· Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency.

· Knowledge of patient confidentiality and HIPAA regulations

· Knowledge of CPT, HCPCS, and ICD10 coding required.

· Knowledge of medical billing and collection practices

· Understands Medicare and Medical Assistance regulations as they apply to job functions

· Knowledge working with electronic health records (EHR/EMR) or healthcare related computer systems

· Must be able to accommodate a flexible work schedule.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing this job the employee is frequently required to sit, talk and hear.

2. The employee is occasionally required to walk, use hands and fingers to feel, handle, or operate objects, tools, or controls, and reach with hands and arms.

3. The employee must occasionally lift and/or move objects weighing up to 25 pounds.

4. Specific vision abilities required by this job include close vision and the ability to adjust and focus.

5. Emotional/Psychological: Constant ability to make decisions and concentrate.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• ICD-10: 1 year (Preferred)
• Coding: 1 year (Preferred)
• Insurance verification: 1 year (Preferred)
• Medical billing: 1 year (Preferred)
• Medicare: 1 year (Preferred)
• EHR systems: 1 year (Preferred)

Work Location: In person