Customer Service Representative

Customer Service Representative
Acts as the facility receptionist while answering incoming referral calls and completing admissions for patients. Responsible for ensuring required demographic, financial, referral, and clinical and other admission data is collected, completed and communicated per USV/FMCNA policies and procedures. Provides secretarial and administrative support as needed.
PRINCIPAL DUTIES AND RESPONSIBILITIES

• Coordinate and execute patient scheduling.
• Handle patient scheduling at the center; schedule and input appointments into the computer scheduling module in a timely and efficient manner.
• Assist with patient transportation if the patient qualifies per USV Transportation of Indigent Patient Policy.
• Informs management of patient cancellations or additions and inputs adjustments into the computer scheduling module.
• Contacts patient and/or referral source when patient fails to report or cancels appointment. Documents why patient cancelled or failed to report.

Complete registration and admissions of patients. Duties include:

• Complete front end process of billing procedure ensuring all information is entered into the computer registration module.
• Obtain necessary patient information – clinical, financial and demographic – from referral source to initiate admissions process.
• Interview patient or patient representative or referral source to obtain the necessary personal and financial data to determine eligibility for admission.
• Obtain necessary signatures to ensure the efficient processing of admissions data in accordance with USV/FMCNA policies and procedures.
• Coordinate with referral source or patient or patient’s physician to effectively resolve issues impacting patient’s admission process.
• Ensure all aspects of patient confidentiality are maintained at all times.
• Provide patient with appropriate HIPPA information and documentation.
• Verify and obtain eligibility and benefits for all primary and secondary insurances. If verification is processed via Internet, prints out and includes in registration packet.
• Perform pre-certification on all non-Medicare patients before treatment is initiated.
• Assemble, file and maintain patient medical records and financial records.
• Work closely with billing personnel to obtain and verify all necessary information for billing purposes.

Job Type: Full-time