Practice Services Supervisor

Position Description:

Every day, in ways both big and small, the Medical College of Wisconsin (MCW) is impacting lives for the better. MCW ... changemaking for a healthier Wisconsin.

The Practice Services Supervisor, will supervises the day-to-day operations of charge capture staff including: monitoring workflow, delegating work, especially as it relates to issues concerning charge capture for professional services rendered in multi-specialty medical practice. Completes human resource functions including interviewing, hiring, disciplinary actions, performance evaluations and staff development. Keeping direct contact with the Practice Services Manager II daily as needed.

Responsibilities:

• Prioritize and supervise daily charge capture operational functions for MCP, CSG and/or CP multiple specialty areas. Investigate and resolve charge capture concerns and issues in collaboration with charge capture manager, CPS administration, physicians as well as departmental and internal staff. Supervisor has on average 15-25 direct reports.
• Acts as the Epic PB Resolute resource for charge capture and related revenue cycle issues.
• Acts as resource person for charge capture, not only within his/her scope of supervision but across CPS and MCW/Community Physicians.Develop or revise operational protocols or process to improve lag time, quality and or quantity of work.
• Recruitment and onboarding of new charge capture staff, recommendation for promotions for existing team members, initiate and carry out corrective actions as necessary following department protocol and legal guidelines, establish performance guidelines/standards.
• Monitor governmental regulations and changes in healthcare industry to ensure compliance of charge capture processes.
• Investigates and resolves issues in collaboration with the charge capture team, CPS teams, departmental and clinical staff as well as physicians.
• Perform coaching and mentoring of staff. Ensure appropriate on-going training and performance reviews are completed.
• Resolves problems, issues and concerns in collaboration with payors, physicians, administration and staff by collecting and compiling information to resolve individual problems and identify patterns and trends. Maintains knowledge of diverse contracts, government regulations and third party policies and the impact they have on operational efficiency.
• Analyzes statistical data utilizing various financial reports to evaluate the efficiency of billing and collection to aid in managing accounts receivable. Evaluates procedures for accuracy and efficiency and oversee maintenance of current team protocols. Prepares reports for managers documenting findings and recommending solutions.
• Perform other duties as assigned.

Knowledge - Skills - Abilities

• Strong knowledge of medical billing and collections revenue cycle as it specifically relates to medical coding, reimbursement, contracting and processing payments.
• Understanding of medical billing concepts and coding conventions.
• Knowledge of human resource management practices, including supervision, training/mentoring, hiring and disciplinary procedures. Skill in planning, organizing, delegating and supervising.
• Ability to interact with people effectively. Strong written and oral communication skills.
• Ability to take initiative and to exercise independent judgment, decision making and problem solving skills.
• Proficient in Excel and Word.

Preferred Schedule:

Position Requirements:

Minimum Qualifications:

Appropriate experience may be substituted for education on an equivalent basis.

Minimum Required Education: Bachelor's degree

Minimum Required Experience: 5 years of related experience required.

Certifications/Licenses: Coding certification (CPC, CCS-P) and/or Health Information Management credential, RHIT, RHIA.

Preferred Qualifications:

Preferred Experience: Strong preference for experience in a multi-specialty professional billing coding and charge capture and overall knowledge of entire revenue cycle; previous supervisory and/or lead experience preferred.

Field: Business, Healthcare Administration, Nursing or related field preferred.

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Why MCW?

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition Reimbursement
• Paid Parental Leave

For a full list of positions see:

For a brief overview of our benefits see:

Eastern Wisconsin is a vibrant, diverse metropolitan area. MCW is intent on attracting, developing, and retaining a diverse workforce and faculty body that reflects the community we serve. We value diversity of backgrounds, experience, thought, and perspectives to advance excellence in science and medicine. MCW is a welcoming campus community with a strong culture of collaboration, partnership, and engagement with our surrounding community. For more information, please visit our institutional website at .

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination
The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

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