Lead Medical Assistant, Dermatology

Position Summary

To assist physicians, advanced practitioners, nurses, and patients by providing ambulatory medical care services. Responsible for providing medical assistants with daily onsite guidance and ensuring efficient clinic workflow. Acts as a point of contact for scheduling matters. Resolves day-to-day workflow and patient issues. Promptly escalates issues/concerns, as needed, to the manager. Provides input to the manager for performance management/evaluation process for medical assistants and/or medical office assistants.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other duties may be assigned.

CLINICAL

• Escort

• Responsible for successful clinic patient flow, including informing physicians of patients’ arrival and room assignment

• Rooms patients, and accompanies and/or assists patients to the exam room in a professional manner

• Obtains patient vital signs, including height, weight, temperature, and blood pressure. Pulse oximetry if needed

• Able to perform using manual equipment and Welch Allen spot vital sign machine and import results to electronic medical records in a timely fashion

• Assist physicians during examinations and procedures. Includes setting up the exam room and preparing the patient

• Performs Labs, UA, urine pregnancy, and finger sticks for blood sugars

• Current in adult CPR/AED

• Able to calculate dosages (demonstrated via passing yearly written medication exam)

• Administer medications (oral, intramuscular, subcutaneous, intradermal, inhalation, rectal, topical) using proper technique – this duty can only be performed after the MA has demonstrated competency to the clinic RN yearly

• Ensure maintenance is kept with an autoclave.

• May assist with other support activities, including packaging and sterilizing equipment and supplies

• Maintains patient areas clean and safe

• Maintains and improves knowledge and expertise through continuous training and annual reviews

• Must pass all tests in a maximum of two attempts

• Performs other duties as assigned

• Preceptor to new hires.

ADMINISTRATIVE

• Responsible for providing medical assistants with daily onsite guidance and ensuring efficient clinic workflow. Resolves day-to-day workflow and patient-related matters.

• Acts as a point of contact for scheduling matters.

• Promptly escalates issues/concerns, as needed, to the supervisor.

• Provides input to supervisor for performance management/evaluation process for medical assistants and/or medical office assistants.

• Assist with medical assistant assignments with supervisor/management approval

• Takes inventory of supplies, equipment, and medications

• Ensures clinical areas are well stocked

• Ensures expiration dates have not lapsed

• Communicates problems and concerns to supervisors

• Attends staff meetings, and provides input into the agenda.

• Performs QA

• Orders supplies and medications

• Able to schedule appointments

• Able to register patients

• Communicates problems and concerns to supervisors and provides input to support total quality improvement activities.

COMPUTER SKILLS – IDX/TOUCH WORKS

• Properly import vital signs into the patients’ electronic medical record

• Generates accurate simple tasks such as notifying physicians of PPD results, FOB results, etc.

• Able to locate and follow computerized orders

• Able to appropriately document care and services in the patient's electronic medical record

• Able to correctly complete electronic charges for nurse visits

• Able to pull up schedules and print labels

• Attend IT training

• Attend all training classes to maintain computer skills and learn any Touchworks updates

• Pass all proficiency tests in a maximum of two attempts

• Superuser

• Performs other work-related duties as requested.

 Qualifications

Education

• High school diploma and graduation from a Medical Assistant school are necessary. 
• Current and valid certification or registration as a Medical Assistant is required.

Experience

•  A minimum of 3 years of experience in general patient care (i.e. hospital, physician’s office, or ambulatory care setting).