What are the responsibilities and job description for the Customer Service Rep position at Medieval Times Dinner & Tournament?
Medieval Times is searching for Part-Time Customer Service Representatives for our national Call Center located in the Atlanta Castle in Lawrenceville, GA. We are specifically looking for people available to work on Sundays and Mondays.
Our Customer Service Representatives work with guests across the country (and the world!) to answer questions about our show and assist with ticket purchases for all 10 of our North American Castles.
Who we are
Medieval Times Dinner and Tournament is North America’s number one dinner attraction. We are also a pretty fantastic place to work! We are a fun and passionate team of people who work hard, laugh a ton, and genuinely love creating memorable experiences for our guests. We believe in putting people first (both our team members and our guests!), giving back to our communities, and that it’s ALWAYS the year of the horse!
What we offer
· Great company culture with a welcoming and fun work environment
· Casual dress code every day
· Incoming calls focused on ticket sales, not complaints or conflict resolution
· Call Center hours that can complement outside school and work schedules
· Incentive programs and contests
· Complimentary Medieval Times show tickets
· Paid time off; 401K with match; medical, dental, vision and short-term disability for full-time employees
Who YOU are
· Genuinely love people and guest service (being friendly, courteous, and helpful)
· Have great sales, listening and communication skills
· Like working in a fun, fast-paced environment
· Demonstrate accuracy, detail-orientation and a strong ability to multi-task
· Love solving problems and finding ways to help
· Have basic computer skills
· Can work varied hours/days including nights, weekends, and holidays with extended sitting
What you would do
· Answer a high volume of guest calls with awesome care and professionalism
· Provide information about our show, pricing, and packages
· Help guests purchase show tickets and proactively sell upgrade experiences
· Effectively work to resolve any guest concerns, complaints or ticket changes
What you’ve already done
· Have a High School diploma or equivalent
· Have previous guest service experience
