What are the responsibilities and job description for the Burmese Speaking - Customer Service Representative - Healthcare position at Medlinkhealth Anesthesia Associates?
This position will be responsible for daily member telephone calls which will include directing members to the proper services needed, educating members, problem solving, and creating linkages to the Medical Management Department for authorization of services. Also may be responsible for assisting providers with eligibility, benefit, and resolution of claims issues.
Essential Functions and Responsibilities:
1. Meets the Department standard of calls answered, and call documentation entered.
2. Assists Members and Providers with questions and concerns.
- Finding Provider(s)/Services for members
- Arrange Transportation for members
- Answer billing/claims status questions; resolve claim issues for members
- Assist with pharmacy issues
- Help Members access community support services
- Verify member eligibility
- Quote benefits
- Assist with Referrals
- Assist with member health assessments
- Assist members with closing gaps in care
3. Ongoing member education.
4. Responsible for all benefits information given to Members and Providers.
5. Participates in Departmental Projects, as appropriate.
6. Coordinates quality improvement initiatives with Medical Management, Provider Relations, and Quality Depts., i.e., Preventative Health Screenings.
7. Other duties as assigned or when necessary to maintain efficient operations of the department and the Company as a whole.
Requirements
- 1 Year One in a customer service related role with direct contact with customers via telephone, email, chat and/or face-to-face - Required
- Must be Burmese Speaking - Required
- High School Diploma - Required - proof not needed in submission
- Please confirm your traveler is aware they are being submitted for this role - Required
- Candidates must reside in Indianapolis, IN - Required
Submission requirements:
- Work History
Job Types: Full-time, Temporary
Pay: $16.69 - $19.94 per hour
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person
Salary : $17 - $20
