What are the responsibilities and job description for the Account Coordinator position at MedOne Pharmacy Benefit Solutions?
Description
Company Information
MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.
Essential Job Functions
Company Information
MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.
Essential Job Functions
- Assists account management and member advocate teams with research, resolution, and reconciliation of member and client issues such as cost share and eligibility inquiries
- Assists team with projects such as gathering and stratifying client data, running plan utilization report packages, and updating client documentation
- Provides and clarifies plan design and process information to internal teams to help resolve issues and improve efficiencies
- Serves as back-up to the member advocate team when call volume is high
- Represents MedOne at client benefit fairs and open enrollment meetings
- Reconciliation of claim errors, including identification of member and client impact and subsequent communication to all parties
- Assists with new client and vendor onboarding tasks
- Creates and maintains member and client facing materials e.g., member plan design brochure and FAQ, open enrollment materials, and member letter templates
- Creates and maintains internal materials e.g., process and training documentation and data requests
- Completion of plan design testing within and outside of claim adjudication system
- Assists with CRM maintenance, report pulls, and enhancement projects
- Associate degree in business, communications, or related area, or equivalent work experience.
- Strong time management and prioritization skills, with the ability to thrive in a dynamic environment.
- Exceptional organizational skills to compile, track, and complete tasks independently and collaboratively.
- Proactive communication of task and issue status with clarity and conciseness.
- Basic proficiency in Microsoft Office products.
- Ability to travel up to 10%, including some overnight stays and air travel, with a valid driver's license, insurance, and a reliable personal vehicle.
- Hybrid position based in Overland Park, KS.
- Full-time, hourly position requiring 40 hours per week
Account Coordinator
Mueller-Yurgae Associates Inc -
Olathe, KS
