What are the responsibilities and job description for the Online Sales Concierge position at Megatel Homes?
Job Details
Job Location: Corporate - Dallas, TX
Position Type: Full Time
Salary Range: Undisclosed
Description
POSITION SUMMARY & OBJECTIVE:
Megatel Homes is currently looking for a Sales Concierge. The right candidate will be responsible for assisting New Home Sales Consultants with communication between customers and assure efficient and professional flow of information to and from New Home Sales Consultants, Sales Managers, the customer, and the Corporate Office.
Job Description
- Exercise judgment and discretion in managing all phone calls from the general phone number, MLS # and Megatel Website
- Assist customers with inquires and implement problem solving plan as is appropriate
- Escalate any Customer complaints to Sales Manager as deemed appropriate
- Assign leads to Home Sales Consultants and monitor progress of those leads on a case-by -case basis, including taking actions where judged necessary, including reassigning lead.
- Assist in selling the company's product in a manner consistent with company policy and at a volume that meets or exceeds set quotas
- Understands and utilizes all sales forms, reports, procedures, contracts and policies
- Establishes customer relations through marketing, frequent office visits, phone, and e-mail follow-up based upon individualized monitoring.
- Displays a thorough knowledge of the company's product lines, subdivisions, and relative community facilities
- Answers all prospective customers communication in a timely manner and work to implement case-by-case-solutions.
- Assists Home Sales Consultants with customers as they select home sites, house plans, and structural options
- Performs other duties as assigned
- Work schedule is driven by the volume of the business.
Compensation is salary plus multiple bonus incentives
Qualifications
Job Qualifications
- Bachelors degree preferred but not required
- Exceptional listening, written and verbal communication, and relationship-building skills
- Excellent skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Ability to recognize escalation situations and promptly report issues appropriate