What are the responsibilities and job description for the Service Advisor / Writer position at Meineke Car Care Center?
Job Description
Job Purpose:
Greet customers entering the repair facility. Initiate automotive services and repairs by ascertaining performance problems and services requested; developing estimates; writing repair orders; maintaining customer rapport.
Duties:
* Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; entering RO into the service database system.
* Ascertain automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
* Maintains customer rapport by explaining estimates; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Job Type: Full-time
Pay: $35,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
Schedule:
- 10-hour shift
- Saturdays mandatory
Supplemental Pay:
- Bonus pay
- Commission pay
Experience:
- Automotive Service Writer/Advisor: 1 year (Preferred)
Paid Training:
- Yes
Salary : $35,000 - $85,000