Customer Service Representative

If you take pride in delivering exceptional service to customers, work well independently and as a team member, possess outstanding interpersonal skills and have strong data entry skills then this may be the job for you! If you enjoy learning and multi-tasking in a fast-paced environment, then this may be the job for you!

We are looking for a motivated, enthusiastic and professional customer service representative to enter orders, respond to customer inquiries via phone, e-mails and e-fax regarding available products, price quotes, orders and customer service inquiries. Additional duties will include processing returns and maintaining customer files. The position is Monday through Friday from 8:30am-5pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned) includes the following:

· Answer heavy phone call volume, respond promptly to customer inquiries and customer complaints

· Provide pricing and delivery information

· Perform customer verifications

· Set up new customer accounts

· Receive, process and verify accuracy of orders, forms, and requests

· Communicate and coordinate with internal departments

· Follow up on customer interactions

· Initiate customer request for orders changes, including the maintenance of order/customer information files and communicate changes to the appropriate departments

· Maintain customer records by updating account information

· Resolve product or service problems as follows: clarify customer complaints, determine the cause of problems, select and explain the best solution, expedite corrections or adjustments, and follow up to ensure resolution

· Participate in ongoing product training

· Issue returned material authorizations (RMS’s) to customers

· Other duties may be assigned as deemed necessary

SUPERVISORY RESPONSIBILITIES None

SKILLS/QUALIFICATIONS to perform this job successfully, an individual must have the following:

· Customer service experience (not retail - must be in an office setting - taking calls, entering orders, responding to e-mails

· Quality focus

· Problem solving skills

· Proper phone etiquette

· Computer and typing skills

· Adaptability

· Stress tolerance

· Product and market knowledge

· Attention to detail and accuracy

· Effective communication including verbal, written and listening skills

· Ability to document information accurately

· Basic mathematical skills

· Initiative

· Ability to multi-task

EDUCATION high school diploma, general education degree or equivalent

EXPERIENCE 2-4 years customer service-related experience. Previous computer experience required. High level of direct customer contact requiring strong oral and written communication skills.

LANGUAGE SKILLS English (Spanish a plus)

PHYSICAL DEMANDS the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT the work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be to enable individuals with disabilities to perform the essential functions. Office environment.

Job Type: Full-time

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Work Location: One location